Director of Launch Operations

Identify the work in the activation process that should not require a human, and replace it

Build AI capabilities directly into Launchpad and the surrounding workflows

Hold a high bar for what good looks like when the alternative is an agent doing it instead

Own how activation performance is measured, defined, and understood across the business

Establish what the right metrics are as the product set expands and old definitions stop fitting

Bring leadership a clear, reconciled view of where the operation stands and what to do about it

Lead a small team of senior operators and get real leverage from them

Run a fast operating cadence with a visible, prioritized backlog

Design processes that hold up as volume grows and staff turns over

You'll report to the VP of GTM Strategy and Operations and work in close alignment with the Head of Onboarding and PFT, whose teams your work directly serves. You'll sit alongside the leaders running CS Operations, Sales and Marketing Operations, RevTech, Analytics, and Enablement. This is a highly visible role. You'll shape the roadmap with engineers one day and make the case for it to the executive team the next, and you'll be the person who translates between those two conversations. Success depends on setting a bar across partner teams and building enough credibility that people move at the pace you set.

5+ years in operations roles at a SaaS or technology company, including experience leading a team

Direct experience running the operational layer behind an implementation, onboarding, professional services, or delivery organization

Demonstrable results consistently raising the bar on performance through operational improvement, not incremental tuning

A track record of building support for change across senior stakeholders who see the problem differently

Experience at high-growth companies, ideally between $100M and $500M in ARR

You think like a product manager about your own operations. You have a vision for where the function should be in two years, you prioritize ruthlessly against it, and you ship

You communicate with unusual clarity. You can take a complex operational or technical problem and make it obvious to an executive audience, in writing and in the room

You bridge technical and business conversations naturally, and neither side feels you're translating for the other

You drive. You create urgency, hold the line on pace, and make slippage visible rather than letting it sit

You're personally high output. You get into the detail and do real work, not just coordinate it

You pair drive with credibility. You influence partner teams rather than steamroll them

Deeply execution-oriented, with a strong sense of ownership

Comfortable operating in complexity and ambiguity

Hands-on with AI in your daily work, with real examples of workflows you've built or rebuilt around it

Strong command of Salesforce and the systems that support a delivery organization

Comfortable working directly with engineers on what gets built and why

You can get to your own answers in the data, and you're skeptical of numbers you haven't reconciled

Fluent in process design, workflow optimization, and capacity thinking

This role is remote within the United States, with a preference for candidates based in Austin, Texas. Some travel is expected.