Manager of Implementations

Lead, mentor, and develop a team of Implementation Managers, fostering a high-performance, client-centric culture

Conduct regular 1:1s, provide feedback, and support career growth and technical skill development

Manage team capacity, project assignment, and workload distribution across a high volume of concurrent implementations

Own onboarding and training for new Implementation Managers, including EDI, file format, and platform ramp-up

Set clear performance expectations and hold the team accountable to delivery timelines and quality standards

Maintain visibility into all active implementations, monitoring status, risk, and timeline adherence across the team

Maintain the team’s technical excellence in EDI standards (including HIPAA 834), API integrations, and benefit administration platforms

Review and validate EDI data mappings, file specifications, and testing plans ahead of deployment

Step directly into at-risk implementations to unblock issues and drive them to completion

Establish and report on delivery metrics, including go-live timeliness, project cycle time, and implementation quality

Make prioritization and sequencing decisions when client, carrier, and internal timelines compete

Serve as the primary escalation point for complex or high-impact implementation issues

Lead investigations into data, file, and integration problems, driving resolution with urgency and accountability

Ensure a consistent, high-quality client experience across every implementation

Act as a trusted advisor to clients, reinforcing confidence in Self Bill Pro throughout onboarding

Serve as a key external-facing partner to clients, brokers, insurance carriers, and benefit administration vendors

Build and maintain strong relationships with carrier and platform contacts tied to active implementations

Support new and existing partnerships, including coordination on connectivity, file setup, and data exchange processes

Act as the central point of alignment when an implementation issue spans multiple external parties

Establish and refine implementation workflows, standards, templates, and best practices

Own the process design, automation, and tooling roadmap for implementations in partnership with the Director of Operations

Identify recurring implementation issues and root causes, and implement solutions that reduce rework

Ensure implementation processes meet HIPAA and carrier and vendor data handling requirements

Partner with Client Services, Product, and Operations to improve handoffs across the client lifecycle

Ensure documentation, playbooks, and training materials are maintained and scalable as the team grows

Drive consistent adoption and effective use of Notion and data mapping tools across the team

Partner closely with Client Services, Data Operations, Product, Engineering, and Sales teams to ensure a seamless client experience from sale through steady state

Provide insight from implementation work to inform product improvements and operational strategy

Support Sales with scoping and feasibility input on prospective client requirements

Align internal teams around implementation priorities, timelines, and expectations

At Self Bill Pro, you’ll join a collaborative and ambitious team dedicated to transforming outdated processes through smart, scalable technology. If you are a highly motivated individual with a passion for technology and a desire to make a difference in the employee benefits landscape, we encourage you to apply