Implementation Manager

Qualifications:

• 6+ years managing a portfolio of concurrent projects with both internal and external stakeholders.
• 6+ years in a client-facing role owning client relationships end to end, with demonstrated experience independently navigating difficult client conversations and resolving escalated issues
• 4+ years of experience in EDI and/or API implementation and support, preferably within the benefits administration industry.
• Strong customer service orientation with a proactive approach to owning and resolving client issues.
• Understanding of fixed-width file formats and the LDEx XML file format.
• Familiarity with common benefit administration platforms (e.g., ADP Workforce Now, Workday, bswift) and/or insurance carrier systems is a plus.
• Experience with, or a strong interest in learning, data mapping and transformation tools. A comfort with, or interest in, analyzing and manipulating data, particularly using Microsoft Excel, is essential.
• Excellent communication, interpersonal, and problem-solving skills, both written and verbal.
• Ability to manage multiple tasks and projects simultaneously and meet deadlines in a dynamic environment.
• Strong analytical abilities to diagnose issues and develop effective solutions.
• A genuine passion for client service, with a track record of building strong, lasting client relationships.
• Strong track record of clear, confident communication with clients, particularly around project timelines and status.
• Bachelor’s Degree Preferred Why Join Self Bill Pro: At Self Bill Pro, you’ll join a collaborative and ambitious team dedicated to transforming outdated processes through smart, scalable technology. If you are a highly motivated individual with a passion for technology and a desire to make a difference in the employee benefits landscape, we encourage you to apply!