Client Service Manager

Own inbound client inquiries end-to-end — billing questions, benefit invoice issues, and general account concerns — through to full resolution.

Explain how benefit changes and data flow into billing so clients understand the invoice, not just the answer.

Partner with cross-functional internal teams to resolve billing and benefit-related issues.

Interface directly with reps from benefit administration platforms and insurance carriers to execute data or account updates.

When an issue can't be solved directly, guide the client to the right resource and follow up to confirm resolution.

Create and deliver precise, on-time benefit invoices every month through meticulous preparation and rigorous review.

Coordinate daily with Client Services Administrative Specialists (CSAS) who assist with invoice creation, ensuring they understand each account and are meeting expectations on every invoice.

Regularly audit data between systems (e.g., carrier, payroll/HRIS, and billing platforms) to confirm accuracy and consistency.

Identify and find the root cause of enrollment, date, premium, and coverage discrepancies.

Correct discrepancies and follow up with the relevant system or party to prevent recurrence.

Provide training and guidance to clients on billing procedures and benefit plan details as needed.

Lead clients through the annual renewal process, managing billing changes and the transition.

Monitor account health and flag early warning signs — slow responses, unresolved questions, disengaged brokers or carriers.

Identify and surface opportunities for process improvements in billing and account management.

At Self Bill Pro, you'll join a collaborative, ambitious team using smart, scalable technology to modernize benefits billing. We encourage motivated relationship-builders to apply!

Remote

Full-Time, Permanent

Information Technology

Bachelors Degree

Experienced