Manager of Client Strategy

• Create account implementation and SAM plans that meet BGIS targets for revenue growth and profitability.
• Ensure client expectations are well understood and consistently met and exceeded. Deliver a 100% L2R rating across all enterprise clients.
• Develop and maintain personal relationships with key client stakeholders.
• Create account implementation and SAM plans.
• Manage and grow the existing clients and growing current contracts.
• Manage client communications, conflict resolution, and compliance on client deliverables.
• Ensure client objectives and concerns are dealt with in a thoughtful and effective manager, informing senior business leadership of any problems that may arise.
• Monitor progress to ensure KPIs (key performance indicators) are reached and that the achievements are communicated and the BGIS goals evolve with the client.
• Partner with multiple contacts to manage overall product/project delivery schedule, client deliverables and cross department deliverables.
• Act as an escalation point for resolving complex client requirements.
• Demonstrate responsibility for overall financial performance of business activities.
• Communicate the importance of safety and environment considerations in all work performed by BGIS.

• Lead client growth by identifying and pursing expansion opportunities for existing clients.
• Renew and expand services with assigned client base.
• Identify, implement, and communicate process improvements on client interactions and the process of securing future contracts.

• Bachelor’s Degree in business, engineering, construction, management, or equivalent work experience.
• Minimum 4 years appliable work experience in the HVAC or facilities management industry.
• Minimum 5 years of experience with account management.
• Excellent verbal and written communication skills.
• Ability to collaborate in a teamwork environment with internal and external contacts.
• Problem Solving skills to identify root cause issues and take appropriate steps for resolution.
• Time Management focus to balance multiple competing priorities.
• Relationship building to maintain current clients and measure KPIs (key performance indicators).
• Intermediate working knowledge of Microsoft Word, Excel, Outlook, and Project required. Working knowledge of SharePoint and standard CRM platforms preferred.

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.
• Cognitive skills required to work in a fast paced, client facing environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to minimize risk of outages or damage to building and high value equipment.
• Ability and willingness to travel.
• Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.

Visit us online at https://www.bgis.com/us/careers.htm for more information.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds.

Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength have always been.

We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

The compensation for this exempt position is $92,000-$139,000

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds.

Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength.

We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

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