jobvite
Manager, IT Support
Barracuda Networks Inc.
Bengaluru, IND
Full-time
Senior · 7+ years experience
Onsite
Discovered 3 weeks ago
ITIL PracticesIT Service Management ToolsIT OperationsIT Regulatory ComplianceRisk ManagementPeople and Performance Management
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
ITIL PracticesIT Service Management ToolsIT Operations
Key Skills for This Role
ITIL PracticesIT Service Management ToolsIT OperationsIT Regulatory ComplianceRisk ManagementPeople and Performance Management
Full Job Posting
- Leads IT projects related to support services, such as system upgrades and new technology implementations, ensuring successful project delivery
- Designs and executes IT support strategies and processes to enhance service delivery, improve customer satisfaction, and streamline operations
- Manages and resolves escalated technical issues and high-priority incidents, ensuring timely and effective solutions
- Tracks and analyzes key performance indicators (KPIs) related to IT support, generating reports and insights to drive continuous improvement
- Ensures proper administration of IT systems and networks, including user account management, system updates, and security configurations
- Stays abreast of industry trends and new technologies to provide strategic guidance and ensure the organization’s support practices are up to date
- Collaborates with cross-functional teams to integrate support measures into the organization's systems and processes
- Builds strong relationships with key stakeholders and influences decision-making processes, ensuring that departmental goals align with broader organizational objectives
- Utilizes specialized knowledge and professional expertise in information systems domain to oversee medium to large scope projects
- Showcases a thorough understanding of industry practices and the ability to optimize departmental outcomes
- Bachelor's/master’s degree in information technology, computer science, information systems or equivalent
- 7-10 years of experience with bachelor’s or 5-8 years of experience with master's in areas such as IT support, with hands-on experience in troubleshooting hardware and software issues or equivalent, with 3+ years of management experience
- ITIL v3/v4 Certification in IT Service Management
- CompTIA A+, Network+, or Security+ certifications
- Microsoft Certified: Azure Fundamentals or equivalent cloud certifications
- ITIL Practices
- IT Processes
- IT Operations
• IT Regulatory Compliance
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Barracuda Networks Inc.
Channel Business Manager
, CAN
Discovered TodayFull-time
Technical Solutions Engineer (CCNA/CCNP)
Bengaluru, IND
Discovered 1 weeks agoFull-time
Principal Security Practice Architect
Alpharetta, USA
Discovered 1 weeks agoFull-time
Principal Security Practice Architect
, USA
Discovered 1 weeks agoFull-time
Manager, Technical Support
Alpharetta, USA
Discovered 1 weeks agoFull-time
* Sales Renewals Representative
Alpharetta, USA
Discovered 1 weeks agoFull-time
Cybersecurity Engineer
, USA
Discovered 1 weeks agoFull-time
National Account Manager
, USA
Discovered 1 weeks agoFull-time