Manager, IT Services (Network Infrastructure)

Manage all server infrastructure (physical and virtual) across Remco’s locations; ensure uptime, performance, and capacity meet operational requirements for all divisions against established KPIs.

Oversee infrastructure supporting critical operational systems: TMW (Transportation Management), TruckMate, WMS (Körber/HighJump), EDI, Omnitracs, Appian, TGI, and accounting systems — ensuring each is properly integrated, maintained, and backed up.

Manage the Microsoft 365 tenants including Exchange Online, SharePoint, Teams, and Azure AD; enforce conditional access policies, licensing, and security configurations.

Oversee the VoIP/SIP trunk telephony platform across all locations; ensure call quality, failover, and continuity of communications.

Maintain a current and accurate asset register for all IT hardware and software across all divisions and locations via a CMDB; manage the asset lifecycle from procurement to decommissioning.

Plan and manage IT infrastructure projects including hardware refresh cycles, software upgrades, and new location buildouts (e.g. Ottawa Sheffield Rd. facility); develop project plans and report progress to the Director of IT.

Manage the IT budget; prepare annual IT capital and operating expenditure plans; track actuals vs. budget monthly and report variances to the Director of IT.

Evaluate and manage all IT vendor and service provider relationships including contract negotiation, SLA monitoring, and performance reviews.

Design and maintain a comprehensive backup strategy for all critical systems; ensure backups are automated, encrypted, offsite or cloud-replicated, and tested monthly.

Maintain and test the IT Disaster Recovery Plan (DRP) at least annually in alignment with the Business Impact Analysis (BIA), ensuring documented and validated Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) for critical systems.

Implement and support a 3-2-1 backup strategy by maintaining three copies of data, stored on two different types of media, with at least one copy kept offsite or in immutable/cloud storage.

Ensure TMW, TruckMate, and WMS have documented recovery procedures; test restoration from backup at least once per year and document results.

Maintain hot or warm standby capability for mission-critical systems where operationally required; present recommendations to the Director of IT on priority systems.

Lead the IT response to any system outage or data loss event; implement the Incident Response Plan and provide status updates to the Director of IT every 30 minutes during a P1 event.

Lead, develop, and manage the IT team including Systems Administrators and support staff; set clear performance expectations, conduct regular 1:1s, and deliver annual performance reviews.

Establish and enforce IT service management standards including a ticketing system, SLA targets for incident and request resolution, and escalation procedures.

Implement and maintain a change management process; ensure all infrastructure changes are reviewed, approved, tested in a non-production environment, and communicated to affected stakeholders before deployment.

Provide executive-level IT reporting to the Director of IT on a monthly basis covering infrastructure health, cybersecurity posture, open incidents, project status, and budget.

Develop and maintain IT policies and procedures including Acceptable Use Policy, Password Policy, Patch Management Policy, Incident Response Plan, and Data Classification Policy.

Manage IT onboarding and offboarding processes; ensure all user accounts are provisioned and deprovisioned on the employee’s first and last day respectively — no exceptions.

Security-first mindset — instinctively evaluates every decision through a risk and security lens.

Strong leadership and team management skills; able to develop and hold accountable a small IT team.

Executive-level communication skills — able to translate complex technical risk into clear business language for the Director of IT and President.

Proactive and accountable — surfaces issues early with a proposed solution, never waits to be asked.

Comfortable operating in a fast-paced, operationally intensive logistics environment where IT downtime has immediate business impact.

Bilingual (English/French) is an asset given Remco’s Montreal operations.

Available for on-call response to P1 incidents outside business hours.

CISSP (Certified Information Systems Security Professional) strongly preferred

CISM (Certified Information Security Manager) strongly preferred

CompTIA Security+ — minimum baseline if CISSP/CISM not held

Microsoft Certified: Azure Administrator (AZ-104) or equivalent — preferred

CCNA / CCNP (Cisco Certified Network Associate / Professional) preferred for network depth

ITIL Foundation — asset for service management framework

This post represents a current vacancy.

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For over 50+ years Remco has built a solid reputation across Canada as the innovative leader in fashion warehousing & distribution with warehousing in Montreal, Toronto, and Vancouver and a distribution network that reaches Canada's retail stores and outlets on a scheduled basis. What distinguishes the Remco team most is the can-do attitude and flexibility of our people. Each member of our team takes personal pride in helping our clients gain momentum towards greater success. Are you ready to take the next step in your career with us? Send us your resume, we would love to hear from you! At Remco we act with Integrity. Our workplace is built on mutual respect and inclusion. We know that diversity of experience has led to success. We welcome applicants of all backgrounds, experiences, beliefs, and identities. If you are selected to participate in recruitment, selection and/or assessment process, please advise our Human Resources department of any accommodation(s) needed to ensure your equal participation. Any information collected relating to the accommodation will be addressed confidentially.