Manager- IT Field Support

Application requirements

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Together, the work we do connects people and changes lives — including your own.

About the role

Formula for success

Desired education and skills

• Post-secondary education in Information Technology, Computer Science, Business Administration or a related discipline from a recognized academic institution, or an equivalent combination of education, training and relevant professional experience.
• At least 5 to 10 years of progressive experience in information technology, technology operations, service delivery or a related field, including experience leading and developing geographically dispersed teams within a complex, multi-site operational environment.
• Demonstrated ability to build trusted relationships with business stakeholders, operational leaders and senior management, translating business requirements and operational needs into effective technology services, solutions and recommendations.
• Experience managing technology operations, budgets, resources and competing priorities, with a strong understanding of IT service delivery, operational support and customer-focused service management practices.
• Experience supporting technology implementations, lifecycle management activities, operational change and continuous improvement initiatives, supported by strong project coordination, problem-solving, analytical and decision-making skills.
• Excellent communication, stakeholder engagement and leadership skills, with the ability to influence, build consensus, communicate complex technical concepts to diverse audiences, and successfully collaborate across technical and non-technical teams. Experience in healthcare, manufacturing, logistics, supply chain or similarly complex operational environments is considered an asset.

What we offer you

• 4 weeks' vacation.
• Annual performance award up to 10%.
• Comprehensive group health, dental and vision benefits for you and your family.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.
• What you can expect
• This role will work in a hybrid environment with requirements to be onsite at a Canadian Blood Services location at least 40% of the time/2 days of the week.
• You will be required to respond to urgent IT issues outside of regular working hours, including evenings and weekends, particularly during major IT outages or emergency situations.
• As a member of the Digital Solutions and Technology Local Emergency Response Team (LERT), you will be contacted to support the coordination of technology resources during emergency situations affecting Canadian Blood Services operations.
• Travel may be required for project commitments and operational needs.
• If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.
• We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.
• Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
• We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.
• Applicants who require accommodation should discuss their needs with us.
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