Manager Inside Sales
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Key skills for this role
About the Role
Etihad Airways is seeking an Inside Sales Manager to lead and scale the global inside sales function targeting SMEs and trade partners. The role involves driving new business, optimizing CRM, and collaborating with marketing and sales teams.
Key Skills for This Role
Responsibilities
- Lead and scale the global inside sales function targeting SMEs, unmanaged corporates, and trade partners
- Drive new business generation and conversion of inbound, outbound, and dormant leads
- Drive outbound engagement through calls, emails, and campaigns in collaboration with Marketing
- Lead, coach, and develop Inside Sales teams, driving performance against KPIs
- Optimise Salesforce CRM and sales tools to enhance lead routing, engagement, and pipeline visibility
- Implement segmentation, lead scoring, and qualification frameworks
- Develop and monitor dashboards tracking conversion rates, response times, and revenue contribution
- Ensure seamless handover of qualified opportunities to Field Sales
- Embed CRM discipline, data accuracy, and virtual selling best practices
- Collaborate with Sales, Marketing, Revenue Management, and Finance to align on growth strategy
Requirements
- Bachelor’s degree in Business, Sales, or related field (Master’s preferred)
- 5+ years’ experience in aviation sales, B2B sales, or inside sales leadership
- Proven experience building or scaling inside sales or digital sales teams
- Strong analytical and data interpretation skills
- Solid understanding of airline commercial and revenue functions
- Experience with Salesforce or similar CRM
Full Job Posting
Job Description
- We are looking for a driven and results oriented Inside Sales Manager to join our commercial team.
- This role plays a critical part in driving early stage sales activity, identifying opportunities, qualifying leads, and converting them into revenue generating accounts.
Accountabilities
- Lead and scale the global inside sales function targeting SMEs, unmanaged corporates, and trade partners.
- Drive new business generation and conversion of inbound, outbound, and dormant leads.
- Drive outbound engagement through calls, emails, and campaigns in collaboration with Marketing.
- Lead, coach, and develop Inside Sales teams, driving performance against activity and conversion KPIs.
- Optimise Salesforce CRM and sales tools to enhance lead routing, engagement, and pipeline visibility.
- Implement segmentation, lead scoring, and qualification frameworks to prioritise opportunities.
- Develop and monitor dashboards tracking conversion rates, response times, and revenue contribution.
- Ensure seamless handover of qualified opportunities to Field Sales with full context and momentum.
- Embed CRM discipline, data accuracy, and virtual selling best practices.
- Collaborate with Sales, Marketing, Revenue Management, and Finance to align on growth strategy.
Qualifications
- Bachelor’s degree in Business, Sales, or related field (Master’s preferred).
- 5+ years’ experience in aviation sales, B2B sales, or inside sales leadership.
- Proven experience building or scaling inside sales or digital sales teams.
- Strong analytical and data interpretation skills.
- Solid understanding of airline commercial and revenue functions.
- Experience with Salesforce or similar CRM.
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