Manager, Infrastructure Operations

Job Responsibilities

• Provide day-to-day leadership, direction, and coaching to infrastructure operations team members.
• Lead and develop a team of engineers and administrators to support performance, engagement, and professional growth.
• Partner with leadership and business stakeholders to understand requirements, prioritize work, and translate operational needs into infrastructure support and improvement plans.
• Maintain regular communication with internal stakeholders regarding infrastructure operations, service performance, priorities, and issues.
• Support budgeting, resource planning, and vendor coordination for infrastructure services.
• Oversee implementation and support of enhancements to existing infrastructure, systems, applications, and networks.
• Contribute to the evaluation of software, systems, and services to support operational needs and purchasing decisions.
• Manage vendor and service provider relationships to ensure service quality, compliance with expectations, and alignment with organizational objectives.
• Execute against established infrastructure roadmaps, including cloud adoption, optimization, automation, and operational improvement initiatives.
• Apply and enforce established best practices, policies, procedures, and operational standards to ensure system reliability, scalability, and security.
• Monitor system performance, utilization, and capacity; troubleshoot issues; and drive corrective actions and continuous improvement.
• Support compliance with internal and external standards and frameworks, including ITIL, SOC, and HITRUST.
• Collaborate with cross-functional teams to support infrastructure-related projects and operational initiatives.
• Perform other duties that support the overall objective of the position.

Education