Sr. Technical Account Manager I

• Support solutions, provide technical guidance and advocate for the customer.

• Ensure environments remain operationally healthy whilst reducing cost and complexity.

• Develop trusting relationships with customers, understanding their business needs and technical challenges.

• Drive technical discussions regarding incidents, trade-offs, and risk management.

• Collaborate and partner with Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and C-suite executives.

• Provide detailed reviews of service disruptions and all metrics.

• Proactively problem solve and find opportunities for customers.

• Develop methods, techniques, and evaluation criterion for obtaining results.

• Work with operations, to provide ongoing maintenance including updates, patching, and antivirus updates.

• Troubleshoot and resolve issues in assigned technology including hardware, software, operating systems and application-related issues; conduct performance monitoring, systems health checks and capacity planning.

• Report progress of the project / task to all stakeholders in a timely and efficient manner.

• Identify /document issues prior to client impact. Work directly with individuals and teams from different areas of the organization to drive product improvement.

• Support clients undertaking gap analysis between current and future state so that the configuration of solutions meets client needs.

• Perform other duties that support the overall objective of the position.