Manager HR Onboarding

Lead and develop a high-performing onboarding and offboarding team, creating a culture of accountability, collaboration, engagement, and continuous improvement.

Oversee the end-to-end onboarding lifecycle for high-volume hiring populations including cabin crew, pilots, technical, and corporate employees, ensuring a smooth and seamless employee experience from offer acceptance through to joining.

Manage employee offboarding processes across the organization, ensuring all exit activities, clearances, compliance requirements, and stakeholder coordination are completed accurately and within agreed SLAs.

Drive operational excellence across onboarding and offboarding activities, ensuring accuracy, efficiency, and strong attention to detail across all employee records, documentation, and workflow processes.

Partner closely with internal stakeholders including Payroll, Government Relations, Staff Travel, HR Business Partners, Accommodation, Recruitment, and operational business units to ensure seamless employee transitions.

Build and manage strong relationships with external stakeholders including hotels, relocation providers, and travel agencies supporting employee mobility and onboarding logistics.

Lead the continuous improvement and transformation of onboarding and offboarding operations through process optimization, automation, and AI-enabled solutions.

Manage and optimize onboarding technologies including Employee Central and onboarding platforms integrated with SAP SuccessFactors, ensuring process integrity and system effectiveness.

Ensure all onboarding and offboarding activities remain compliant with UAE labour regulations, internal governance standards, and company policies.

Monitor operational KPIs and customer satisfaction metrics (CSAT), identifying trends and implementing improvement initiatives to enhance employee experience and service delivery outcomes.

Maintain governance of SOPs, process documentation, onboarding knowledge platforms, and chatbot workflows including Zella onboarding solutions.

Support workforce planning and operational capacity management to ensure onboarding volumes and service expectations are consistently achieved.