Manager - Guest Claims Administration

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor's degree in business administration, law, insurance, risk management, finance or hospitality management; a professional insurance or claims qualification is an advantage.
• Minimum five years of experience in claims administration, risk management, insurance or guest relations, including at least two years in a supervisory or managerial role.
• Luxury hotel, ultra-luxury integrated resort or gaming experience is strongly preferred; pre-opening experience with SOP design, training rollout and operational readiness is an advantage.
• Working knowledge of general liability, property and guest claims principles, settlement negotiation, evidence handling and insurance documentation.
• Familiarity with UAE civil liability, consumer protection and data protection practice, and with hospitality and gaming regulatory requirements.
• Confident user of Microsoft Excel, Word and Outlook, hotel property management systems and case or claims management platforms.
• Fluent written and spoken English; Arabic or an additional language relevant to the resort's guest mix is highly desirable.
• Sound investigative judgement and the ability to reach a defensible decision on liability from incomplete or conflicting information.
• Exceptional written communication, with the discipline to produce case notes and settlement correspondence that stand up to legal and audit scrutiny.
• Composure and empathy under pressure, particularly when dealing with distressed, dissatisfied or high-profile guests.
• Strong negotiation and influencing skills, balanced against a commercial understanding of cost, precedent and reputational exposure.
• Meticulous attention to detail, with the organizational discipline to manage a high-volume caseload against deadlines.
• Absolute integrity and discretion in handling confidential guests, colleagues and financial information.
• Available to respond to serious incidents outside standard office hours, including evenings, weekends and public holidays, in a resort that operates around the clock.

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE.

In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits .

The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.