Manager Freight Claims

As the Manager, Freight Claims & Damage Prevention, you will lead a critical function that protects CPKC's financial interests and supports exceptional customer service across North America's only single-line rail network connecting Canada, the U.S., and Mexico. Overseeing the resolution of commodity freight loss, damage, and delay claims, you will drive fair and timely outcomes, optimize liability decisions, and develop proactive strategies to prevent future losses. Working closely with customers, operations, and business leaders, you will help strengthen relationships, reduce risk, and deliver measurable value to the organization through strategic leadership and operational excellence.

Lead CPKC's Freight Claim Center, overseeing all commodity loss, damage, and delay claims across the Canadian and U.S. network

Manage the end-to-end investigation, assessment, and resolution of freight claims to ensure fair liability determination and timely claim closure

Protect CPKC's financial interests by minimizing liability exposure, improving third-party recoveries, and reducing litigation risk

Negotiate claim settlements with customers, third parties, and connecting rail carriers while maintaining strong business relationships

Provide leadership, coaching, and development for a team of unionized and non-unionized employees, fostering a high-performance culture

Drive continuous improvement through data analysis, root cause identification, process optimization, and technology enhancements

Establish departmental objectives, monitor performance metrics, and conduct regular audits to ensure compliance and operational excellence

Partner with Operations, Legal, customers, industry stakeholders, and executive leadership on freight claims and liability matters

Support incident and derailment response efforts through commodity assessments, field investigations, and reporting as required

Champion the strategic direction of freight claims and damage prevention programs, delivering best-in-class service while optimizing CPKC's commodity liability outcomes