Coordinator Customer Solutions

As the Coordinator Customer Solutions, you will deliver world-class service and results to our customers by providing quality and timely responses to customer calls and emails. You will be responsible for supporting the day-to-day execution of customer service for Carload, Intermodal, and E‑Business customers; this includes quarterbacking the resolution of customer issues, monitoring customer shipments as required and managing customer expectations and relationships.

Respond to customer inquiries related to shipments, service, billing, and processes

Provide accurate and timely updates on shipment status, service disruptions, and exceptions

Ensure all customer interactions are documented and tracked appropriately

Investigate and resolve day-to-day service issues (missed switches, delays, billing questions, etc.)

Coordinate with Operations, Border Services, and other internal teams to resolve problems

Escalate issues as required and follow through to completion

Identify recurring issues and flag trends to leadership

Support onboarding activities for new customers (system setup, process guidance, documentation)

Help customers understand how to interact with CPKC services and tools

Ensure customers are operationally ready to ship

Assist customers with CPKC systems (portals, EDI/API tools, digital platforms)

Provide basic troubleshooting and guidance for system-related issues

Support increased use of digital tools and self-service capabilities

Work closely with Operations, Sales, and Customer Solutions teams to support customer needs

Communicate service impacts and updates clearly across stakeholders

Maintain awareness of operational conditions affecting customers

Flexible and competitive benefits package

Competitive company pension and/or retirement plans

Employee Share Purchase Plan

Performance Incentive Plan

Annual Fitness Subsidy

Part-time Studies Program

Criminal history check

Education verification

Professional references

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Req ID: 105978

Department: Information Services & Network Service Centre (NSC)

Job Type: Full-Time

Position Type: Non-Union

Location: Winnipeg, Manitoba

Country: Canada

% of Travel: 0-10%

# of Positions: 1

Job Grade: 5

Job Available to: Internal & External

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