Manager, Field Service Engineering

Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

The Manager, Field Service engineering has safety, employee, customer satisfaction, and business/financial responsibilities. This position manages the daily activities of the field service engineering group, by taking care of customer needs and managing Service engineers in a manner that makes the Service Department profitable and efficient. This position handles and resolves issues, problems, and complaints. This position must be a resource to customer inquiries.

Assign, direct, and evaluate employees’ work, and oversee the development and maintenance of staff competence

Plan, direct and monitor activities of gas and diesel systems commissioning and service project or program to ensure goals are accomplished

Oversee operation, maintenance, and repair of systems to ensure that automation systems and equipment are installed and functioning according to RRSA specifications as well as checking component parts to assure conformance or non-conformance with specifications

Oversee and coordinate field inspections of failed parts to identify primary causes and reduce future incidents.