Manager, Digital Operations, Global Asset Management
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
BMO Global Asset Management is seeking a Manager, Digital Operations to lead governance and optimization of Adobe Workfront and related workflow processes. You will manage project intake, prioritization, reporting, and drive automation and AI innovation to improve operational efficiency.
Key Skills for This Role
Responsibilities
- Act as the business lead for Adobe Workfront governance, ensuring intake, prioritization, workflows, templates and reporting support efficient delivery
- Assess incoming requests, facilitate prioritisation discussions and provide visibility into project demand, status and capacity
- Manage intake processes, escalations and service expectations across Digital Operations and Engagement initiatives
- Identify opportunities to improve workflows, automate manual processes and enhance operational efficiency
- Develop and maintain governance frameworks, standards and documentation that support consistent delivery
- Partner with business, technology and vendor teams to streamline how work moves from intake through execution
- Develop reporting and dashboards that provide visibility into demand, delivery performance, capacity and operational health
- Monitor operational KPIs and leverage data driven insights to support prioritisation, forecasting and decision making
- Evaluate emerging capabilities within Adobe Workfront, Workfront Fusion, AI Agents and other workflow technologies
- Identify and pilot automation opportunities that improve productivity, governance and scalability
- Help shape the future of BMO GAM's digital operating model through continuous improvement and innovation
Requirements
- 5+ years of experience in Digital Operations, Marketing Operations, Workflow Management, Project Management, Platform Governance or a related discipline
- Bachelor’s degree in Business, Marketing, Technology, Information Systems, Operations or a related field
- Adobe Workfront experience including hands on administration, configuration, governance or optimization of workflows, intake processes, reporting and operational frameworks
- Proven experience managing project intake, triage, prioritisation, demand management and workflow governance
- Strong understanding of digital platforms, SaaS tools, content management systems and digital marketing technologies
- Experience developing or improving operational processes, workflows, documentation and delivery frameworks
- Strong analytical skills with the ability to translate data, reporting trends and operational issues into actionable recommendations
- Strong stakeholder management, communication and influencing skills
- Ability to manage multiple priorities, adapt quickly and operate effectively in a fast paced environment
Full Job Posting
Job Summary
- Reporting to the Director, Digital Operations & Engagement, the Manager, Digital Operations plays a critical role in scaling and optimizing how digital initiatives are planned, prioritized and delivered across BMO Global Asset Management (BMO GAM).
- This role leads the governance and ongoing optimization of Adobe Workfront and related workflow processes, overseeing project intake, prioritization, governance, the content supply chain, workflow optimization and platform evolution.
- Working closely with stakeholders across the Business and Communications Engagement, Digital Operations, Product, Sales and Marketing teams, as well as external vendors, this role will help ensure increasing project demand is managed efficiently while improving visibility, accountability and deliver
- The successful candidate will also lead efforts to modernize operational processes through automation, AI enabled workflows and continuous improvement initiatives that support BMO GAM's digital transformation objectives.
Lead Digital Operations Intake, Triage and Workfront Governance
- Act as the business lead for Adobe Workfront governance, ensuring intake, prioritization, workflows, templates and reporting support efficient delivery.
- Assess incoming requests, facilitate prioritisation discussions and provide visibility into project demand, status and capacity.
- Manage intake processes, escalations and service expectations across Digital Operations and Engagement initiatives.
Drive Operational Excellence & Process Optimisation
- Identify opportunities to improve workflows, automate manual processes and enhance operational efficiency.
- Develop and maintain governance frameworks, standards and documentation that support consistent delivery.
- Partner with business, technology and vendor teams to streamline how work moves from intake through execution.
Reporting, Capacity Planning & Performance Insights
- Develop reporting and dashboards that provide visibility into demand, delivery performance, capacity and operational health.
- Monitor operational KPIs and leverage data driven insights to support prioritisation, forecasting and decision making.
Lead Automation & AI Innovation
- Evaluate emerging capabilities within Adobe Workfront, Workfront Fusion, AI Agents and other workflow technologies.
- Identify and pilot automation opportunities that improve productivity, governance and scalability.
- Help shape the future of BMO GAM's digital operating model through continuous improvement and innovation.
The Expertise You Bring
- Strategic thinker with a passion for operational excellence, workflow optimisation and continuous improvement.
- Strong project management and organisational skills with the ability to manage timelines, competing priorities, delivery commitments and stakeholder expectations.
- Strong understanding of digital platforms, SaaS tools, content management systems and digital marketing technologies.
- Excellent stakeholder management, facilitation and communication skills, with the ability to act as a liaison between business and technical teams.
- Analytical mindset with the ability to translate data, reporting trends and operational insights into actionable recommendations.
- Enthusiasm for technology, automation, AI enabled workflows and emerging digital capabilities.
- Proven ability to influence without formal authority and drive change across cross functional teams.
What We're Looking For: Required
- 5+ years of experience in Digital Operations, Marketing Operations, Workflow Management, Project Management, Platform Governance or a related discipline.
- Bachelor’s degree, typically 4 years, in Business, Marketing, Technology, Information Systems, Operations or a related field.
- Adobe Workfront experience is required, including hands on experience administering, configuring, governing or optimising Workfront workflows, intake processes, reporting and operational frameworks.
- Proven experience managing project intake, triage, prioritisation, demand management and workflow governance.
- Strong understanding of digital platforms, SaaS tools, content management systems and digital marketing technologies.
- Experience developing or improving operational processes, workflows, documentation and delivery frameworks.
- Strong analytical skills with the ability to translate data, reporting trends and operational issues into actionable recommendations.
- Strong stakeholder management, communication and influencing skills.
- Ability to manage multiple priorities, adapt quickly and operate effectively in a fast paced environment.
Nice to Have
- Workfront Fusion experience or experience implementing workflow automation platforms.
- Adobe Workfront certification.
- Experience evaluating or implementing AI powered workflow tools, intelligent agents or automation solutions.
- Familiarity with Jira or similar project/work management platforms.
- Experience with Adobe Experience Cloud, Salesforce, Contentful, Pardot or related platforms.
- Experience with reporting tools or dashboards such as Adobe Analytics, Google Analytics, Data Studio or Power BI.
- Financial services, banking, asset management, FinTech or MarCom operations experience.
- Knowledge of investment products or asset management business lines.
Salary
- CAD 69,000.00 CAD 129,000.00 per year, salaried.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at BMO Financial Group
Senior Analyst, Risk Data Governance
Toronto, CAN
BMO Financial Group seeks a Senior Analyst, Risk Data Governance to lead data governance initiatives within Enterprise Risk & Portfolio Management. The role involves developing governance frameworks, managing critical da
Quantitative Developer, Global Asset Management
Toronto, CAN
BMO Global Asset Management is hiring a Quantitative Developer to join the ETF Analytics and AI Solutions team. The role involves developing and maintaining ETF systems and analytics, building portfolio management tools,
Senior Data Scientist
Toronto, CAN
BMO Financial Group is seeking a Senior Data Scientist for a 12-month contract in Toronto. You will use advanced analytical algorithms to mine and analyze large datasets, develop predictive models, and collaborate with p
Software Developer – Java, AWS & PL/SQL (AI-Assisted Development)
Toronto, CAN
BMO Financial Group seeks a Software Developer to design and deliver scalable enterprise solutions for loan servicing and commercial lending applications. The role involves backend/full-stack development with Java, AWS,
Senior Manager, AI Enablement and Scalability
Toronto, CAN
BMO Financial Group is seeking a Senior Manager, AI Enablement and Scalability to drive AI adoption and scale AI investments across InvestorLine. You will own business enablement strategy, lead change management, and par
Business Consultant, Strategic Initiatives
Toronto, CAN
BMO Financial Group seeks a Business Consultant for Strategic Initiatives to design, develop, and manage processes. You will support strategic initiatives, analyze data, and drive process improvements. Requires 4-6 years
Market Risk Analyst, Risk Reporting
Toronto, CAN
BMO Financial Group seeks a Market Risk Analyst to support risk reporting, maintain risk models, and produce accurate reports on risk measures. The role requires a degree in a quantitative field and 1-3 years of experien
Senior Analyst, Wealth Reporting Analytics & Automation
Toronto, CAN
BMO seeks a Senior Analyst for Wealth Reporting Analytics & Automation to design and deliver analytics and visualization solutions. The role involves building dashboards, reports, and data-driven recommendations using SQ
Senior Analyst, Risk Data Governance
Toronto, CAN
Quantitative Developer, Global Asset Management
Toronto, CAN
Senior Data Scientist
Toronto, CAN
Software Developer – Java, AWS & PL/SQL (AI-Assisted Development)
Toronto, CAN
Senior Manager, AI Enablement and Scalability
Toronto, CAN
Business Consultant, Strategic Initiatives
Toronto, CAN
Market Risk Analyst, Risk Reporting
Toronto, CAN
Senior Analyst, Wealth Reporting Analytics & Automation
Toronto, CAN