Manager, Customer Operations

Education or Background in Engineering, Commerce, Mathematics and/or Statistics

+4 years of relevant working experience

Experience in working with large datasets and a strong understanding of logical structures of databases and workflows a plus

Strength in Excel to perform data profiling, segmentation, and aggregation

Understanding of data architecture and process flows

Analytical problem-solving ability, organizational, and project management skills

Ability to take ownership and run with tasks in a fast-paced and evolving environment

Understanding of common analytical and presentation tools (i.e., Excel, PowerPoint)

Experience with SQL and/or Python

Experience with sales incentive compensation

Work well, together. We’re real. We have kids and pets. Mortgages and student loans. We’re in this together, so no matter how brilliant any one of us is, we always play nice with one another – no exceptions.

Be precise. Be relentless. We believe complacency breeds failure, so we set new goals as quickly as we achieve them. We persist in the face of adversity, learn from our mistakes, and push each other to continuously improve. The status-quo is kryptonite.

Love our tech. Love our customers. Our platform solves a very complex problem in a currently underserved market. While everyone at Forma isn’t customer-facing, we’re all customer-focused. Maybe even slightly customer-obsessed. ­

Currently, Forma.ai does not use artificial intelligence as part of our recruitment process, specifically but not limited to the screening, filtering and shortlisting of applicants.

Forma is a proud equal opportunity employer that is committed to creating a diverse and inclusive work environment. Every effort to accommodate candidates for accessibility will be made upon request. Information received related to accommodations will be addressed confidentially. We know that applying to a new role takes a lot of effort. You're encouraged to apply even if your experience doesn't precisely match the job description. There are many paths to a successful career and we’re looking forward to reading yours.

We thank all candidates for their interest however only qualified applicants will be shortlisted.