Director, SPM Implementation

Serve as a senior strategic advisor to executive and senior client stakeholders , guiding customers on how to optimize their sales compensation programs and operational processes.

Oversee a portfolio of complex and enterprise customer relationships , ensuring successful implementations, renewals, and long-term value realization.

Develop a deep understanding of each client’s business model, revenue strategy, and sales performance management framework .

Guide the architectural design of customer implementations , translating complex data structures, business rules, and compensation models into scalable platform configurations.

Oversee the design of commission engine architecture, rules logic, and data pipelines to support accurate and scalable compensation processes.

Ensure implementations adhere to best practices for data architecture, governance, and system scalability .

Partner closely with Product and Engineering leadership to translate customer needs and implementation insights into product improvements and new platform capabilities.

Influence the product roadmap by advocating for features that drive automation, scalability, and improved customer outcomes.

Collaborate with Sales, Customer Success, and Revenue Operations teams to ensure a seamless customer lifecycle experience .

Act as a thought leader in Sales Performance Management (SPM) , advising customers on best practices for:

incentive compensation plan design

quota setting

crediting rules

commission operations

payroll processes

Identify opportunities to improve and modernize customer SPM processes through automation and analytics .

Education or background in Engineering, Commerce, Mathematics, Statistics, or a related analytical field

8–12+ years of relevant experience , including leadership experience in implementation, consulting, revenue operations, or analytics-driven SaaS environments

Experience with Sales Incentive Compensation or Sales Performance Management (SPM) platforms

Proven experience building and leading implementation or customer operations teams in a SaaS or enterprise technology environment

Strong experience working with large datasets and complex data architectures

Deep understanding of system workflows, data modeling, and platform configuration

Strong analytical mindset with the ability to translate business needs into scalable technical solutions

Demonstrated ability to lead cross-functional initiatives and influence senior stakeholders

Excellent organizational, communication, and executive presentation skills Advanced proficiency with Excel and analytical tools for data profiling, segmentation, and modeling

This position is for an existing vacancy

Work well, together. We’re real. We have kids and pets. Mortgages and student loans. We’re in this together, so no matter how brilliant any one of us is, we always play nice with one another – no exceptions.

Be precise. Be relentless. We believe complacency breeds failure, so we set new goals as quickly as we achieve them. We persist in the face of adversity, learn from our mistakes, and push each other to continuously improve. The status-quo is kryptonite.

Love our tech. Love our customers. Our platform solves a very complex problem in a currently underserved market. While everyone at Forma isn’t customer-facing, we’re all customer-focused. Maybe even slightly customer-obsessed. ­

Currently, Forma.ai does not use artificial intelligence as part of our recruitment process, specifically but not limited to the screening, filtering and shortlisting of applicants.

Forma is a proud equal opportunity employer that is committed to creating a diverse and inclusive work environment. Every effort to accommodate candidates for accessibility will be made upon request. Information received related to accommodations will be addressed confidentially. We know that applying to a new role takes a lot of effort. You're encouraged to apply even if your experience doesn't precisely match the job description. There are many paths to a successful career and we’re looking forward to reading yours.

We thank all candidates for their interest however only qualified applicants will be shortlisted.