Manager, Corporate Functions Process Excellence (1036)

Job Purpose

Policy And Process Definition

• Assist in defining and revising corporate policies and processes to align with evolving organizational needs.
• Maintain and update documentation such as process maps and operating manuals in coordination with the team.

Process Governance

• Manage change requests and variations through established governance procedures.
• Ensure process documentation stays current and faithfully reflects actual operations.

Service Performance Monitoring

• Monitor service delivery metrics, identify gaps, and propose improvement actions to enhance quality.

Continuous Improvement

• Lead or support continuous improvement initiatives aimed at process, automation, or technology enhancements.
• Apply recognized best practices to optimize execution and reduce inefficiencies.

Service Requirements Identification

• Gather and clarify requirements for new or revised services.
• Evaluate the potential impact of these requirements on manpower needs and resource allocation.

Service Catalogue Management

• Contribute to defining and updating the service catalogue documents.
• Ensure changes are communicated to customers and stakeholders in a clear, timely manner.

Customer Onboarding

• Support and coordinate the onboarding of customers to the Corporate Process Owner function.
• Ensure alignment of onboarding processes with organizational objectives and stakeholder expectations.

Stakeholder Collaboration

• Work closely with internal and external stakeholders to ensure smooth process execution.
• Help resolve issues arising from process execution or service delivery in a timely manner.

Performance Reporting

• Prepare periodic reports on service performance and process improvement initiatives.
• Use data insights to support recommendations and decision-making at the manager level.

Compliance And Risk Management

• Ensure processes under your purview comply with relevant policies, standards, and regulations.
• Help detect and mitigate risks associated with process execution and service delivery.

Our Commitment