Manager, Consignment Account Management

Our vision for Field Inventory at BD

The Field Inventory team is dedicated to the efficient and compliant management of consignment and sales representative inventory, as well as other inventory-related activities that arise outside of the traditional supply chain. We partner with many different functional teams to drive positive results for the businesses we support.

Summary of Position with General Responsibilities:

The Manager, Consignment Account Management is responsible for leading, coaching, and developing a team of field-based Consignment Account Managers (CAMs). This role provides day-to-day leadership and oversight of team activities to ensure effective execution of consignment inventory management processes, customer service, inventory optimization initiatives, and compliance requirements within assigned territories.

The Manager, Consignment Account Management partners closely with Sales Leadership, Field Inventory Operations, Contracts, Customer Service, and Finance to support business objectives and drive consistent execution across the team.

The primary responsibilities of this role are to:

Lead, coach, develop, and manage a team of field-based Consignment Account Managers responsible for customer consignment programs across multiple geographic territories.

Establish team goals and performance expectations while driving accountability for customer service, inventory management, productivity, and compliance objectives.

Partner closely with Sales Leadership and cross-functional teams to ensure proper support and execution of customer inventory programs.

Monitor and analyze team performance metrics, identifying trends and opportunities to improve effectiveness and efficiency.

Conduct regular coaching sessions, field rides, performance reviews, and development planning with direct reports.

Support recruiting, hiring, onboarding, training, and retention efforts for CAMs.

Ensure team compliance with company policies, inventory management procedures, quality requirements, and regulatory expectations.

Assist in resolving customer escalations and operational issues related to consignment inventory management and inventory recovery efforts.

Foster strong relationships with internal stakeholders, including Sales, Field Inventory Operations, Customer Service, Finance, Contracts, and Supply Chain teams.

Support strategic initiatives and special projects designed to improve inventory performance, customer satisfaction, and operational efficiency.

Travel regularly to support field personnel, conduct coaching and development activities, and participate in customer and business meetings.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills