Manager CloudOps

Requirements

• Must Have
• Experience: 10+ years in cloud/infrastructure operations, with at least 4 years in a people-management role leading 24×7 operations teams of 15+ engineers across shifts.
• Cloud platforms: Strong hands-on and operational depth in AWS — EC2, RDS, S3, EKS, Lambda, EMR, IAM, VPC, CloudWatch. Working knowledge of Private Cloud / on-prem virtualization.
• Operations discipline: Proven track record running ITIL-aligned Incident, Problem, Change and Release Management at scale, with measurable SLA outcomes.
• Release & deployment: Experience owning operational acceptance of production releases across Web/API, CRM and Mobile platforms; familiarity with CI/CD pipelines and deployment automation.
• Security & compliance: Direct experience supporting external and internal audits in a regulated environment (Fintech preferred — PCI-DSS, SOC 2, ISO 27001 or equivalent). Comfort owning evidence and walking auditors through controls.
• Governance tooling: Strong working knowledge of Jira / JSD (queues, custom fields, JQL) and Confluence as governance and KM tooling.
• Communication: Strong written and verbal communication; able to brief executives during major incidents and to write audit-grade documentation.
• Leadership: Demonstrated ability to develop Senior Leads and grow bench strength; comfortable holding the team to a high operational bar without burning it out.
• Good to Have
• AWS certifications (Solutions Architect Associate/Professional, SysOps Administrator, Security Specialty).
• ITIL v4 Foundation or higher; SRE or DevOps practice experience.
• Exposure to Terraform / IaC and the ability to read and review infrastructure code in code review.
• Working familiarity with FortiGate and NSX firewall operations, container platforms (EKS), serverless architectures and data platforms.
• Experience operating across global delivery centers and managing hand-offs across geographies.
• Familiarity with industry-standard observability stacks (CloudWatch, Datadog, Splunk, Grafana or equivalents).
• Personal Attributes
• Bias to operational rigor — treats governance and documentation as first-class engineering outputs.