Manager - Cargo Operations
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- Identify operational objectives and implement approved strategies, policies, and procedures to ensure safe, efficient, and revenue-optimised cargo operations across all aircraft types and operational locations.
- Ensures compliance with Standard Operating Procedures (SOPs) across all cargo operations, maintaining consistency and accuracy.
- Manages and facilitates investigations of accidents, incidents, service failures, irregularities, and customer complaints, ensuring root-cause identification and implementation of corrective and preventive actions.
- Prepares and monitors Key Performance Indicators (KPIs) and Safety Performance Targets in compliance with UAE GCAA standards, covering both bulk and ULD-based operations.
- Oversees day-to-day cargo operations at DXB and DWC, ensuring consistent handling standards, and service quality with dnata and other ground handling partners.
- Identifies, evaluates and recommends short, medium, and long-term infrastructure, automation, and resource requirements to support current and future cargo operations.
- Liaises with dnata and other third-party service providers at DWC to ensure service delivery, SLA compliance, and operational readiness for all aircraft types.
- Supports cargo product development, including system automation and the launch cargo products (pharma, express, automotive, oversized cargo, etc.).
- Takes ownership of all cargo-related documentation within the Ground Handling Manual (GHM) and ensures timely updates, regulatory alignment, and internal approvals.
- Manages cargo safety, security, and risk frameworks, in coordination with Safety & Security, ensuring proper documentation, implementation, and compliance across the operation.
- Liaises with government authorities (Customs, Health, Police, and other regulators) at DXB and DWC to ensure the smooth movement of cargo, courier, and mail.
- Ensures all ground handling contracts include the required scope of services for both bulk and palletised operations, covering acceptance, ULD handling, warehouse activities, ramp processes, and service standards.
- Bachelor's Degree (3+ years)
- Fluent in English
- Minimum 8 years of experience in cargo operations, freight handling, aviation ground operations Experience in managing large operational teams in cargo, aviation, or ground handling environments
- Years with qualifications: 8 - 10 years
- Advanced Cargo & Dangerous Goods courses (Cargo Knowledge, Documentation, Special Load Handling, DGR Cat 6 or CBTA equivalent) Dangerous Goods Regulations (IATA CBTA 7.3A or UAE GCAA FIT4.1D) Safety Management Systems Certification Aviation Security Certification Special Cargo Products Certification
- Cargo EDI license desirable Weight & Balance license desirable
- Customer Focus
- Teamwork
- Effective Communication
- Personal Accountability & Commitment to achieve
- Resilience & Flexibility (Can do attitude)
- Decision Making
• Inspiring & Developing Others
- Strategic Thinking
- Business Acumen
About flydubai
Government-owned Dubai low-cost airline serving passengers with affordable scheduled flights, cargo services, and holiday packages.
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