Manager Administration Consulting

Join Our Team as a Manager Administration Consulting

Are you an experienced pensions consulting specialist with a strong background gained within pensions consultancy, third party administration or within a large defined benefits scheme looking for a fresh challenge?

This is a truly exciting time to join the Brightwell pensions administration consulting team, at the beginning of a huge growth journey.

As Manager Administration Consulting you will act as a trusted expert advisor to Brightwell’s large pension scheme and insurance clients, providing advice on a broad range of pensions administration matters.

What you’ll do:

• Support from a technical perspective in the initiation and implementation of key projects such as GMP equalisation, factor reviews, automation enhancements and legislative change. Provide strategic and technical pensions expertise to the project manager and project team throughout the project lifecycle.
• Assist in the calculation workstream of new administration client implementations by developing an understanding of the scheme complexities and the impact on calculations. Develop or update calculation specifications and support in testing activities. Provide technical input across the workflows and communications workstreams.
• Update and maintain calculation specifications in response to legislative or regulatory changes, ensuring ongoing compliance and accuracy.
• Work with administration system provider, admin systems team and wider business to ensure a cohesive approach to scheme implementations and calculation changes.
• Act as an interface to clients on administration project matters. Prepare papers for Trustee and client service review meetings. Participate in client meetings and provide expert input as required.
• Support the resolution of escalated complaints by identifying root causes, correcting benefits in payment, and—where necessary—rectifying historic payment errors. Oversee process improvements to prevent recurrence and keep stakeholders informed.
• Participate in external industry forums to stay updated on the latest trends, best practices, and regulatory changes. Engage with industry peers, share insights, and contribute to discussions that shape the future of the industry. Represent the organisation at conferences, workshops, and seminars, and bring back valuable knowledge to inform strategies and initiatives.