Desktop Support Analyst

· Good working knowledge of Windows operating systems and Microsoft 365, including associated applications

· Proven experience of troubleshooting end-user IT issues across Windows, Microsoft 365, and common business applications

· Experience working in a desktop support or service desk environment (typically 3+ years or equivalent)

· Ability to learn and adapt to new and changing technologies

· Strong customer service and user-facing communication skills

· Effective verbal and written communication skills, with the ability to engage stakeholders at all levels

· Strong diagnostic and analytical skills

· Experience of incident triage and working with competing priorities in a high-volume support environment

· Ability to work effectively under pressure

· Relevant IT support experience and/or formal IT qualifications

· Understanding and confident use of technical terminology

· Strong interpersonal and stakeholder management skills

· Experience of working with third-party suppliers and support teams

· Ability to manage workload and prioritise tasks appropriately within a dynamic environment

· Professional and positive approach to work.

O365 admin and other Azure admin services

SharePoint administration

Networking experience e.g. patching, testing, VLAN organisation

Teams room conferencing systems

File integration software, e.g. Boomi, Go Anywhere

8x8 or other Telephony platform management

Egress platforms or similar

Experience working in the Finance sector

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

· Annual performance bonus of up to 7%.

· 25 days holiday (increasing to 30 with service) plus bank holidays.

· A pension with 15-17% employer contributions (depending on age).

· 8 x salary Life Insurance.

· Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)

· Free health assessments.

· Health cash plan.

· Professional study support.

· Employee Assistance Programme and free Wellhub wellness network platform access.

· Free parking.

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.