Managed Service Delivery Lead & Project Manager
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Key skills for this role
About the Role
CoorB is seeking a Managed Service Delivery Lead & Project Manager in Riyadh to oversee IT operations and drive technical enhancements for a KSA finance company. The role involves managing service delivery, SLA performance, and project management for system upgrades and custom integrations.
Key Skills for This Role
Responsibilities
- Own the overall service delivery lifecycle. Conduct regular Service Level Review meetings with business stakeholders to report on system performance, SLA/KPI achievements, and operational stability
- Analyze service performance data alongside the ITSM Lead to identify recurring issues, optimize support workflows, and implement preventative measures
- Oversee the smooth transition of newly developed proprietary components from the engineering team into the live managed support environment
- Coordinate with third party vendors and manage the operational aspects of Google Cloud Platform (GCP) hosting environment, ensuring cost efficiency, scalability, and high availability
- Lead the planning, execution, and delivery of ongoing software development projects, including enhancements to custom middleware, credit decision engine, and loan management integrations
- Facilitate Agile/Scrum ceremonies (sprint planning, daily stand ups, retrospectives) for distributed engineering and delivery teams
- Work closely with business analysts and product owners to translate KSA financial business requirements into actionable technical project plans, managing scope creep and delivery timelines
- Identify project bottlenecks, manage technical dependencies between off the shelf platforms and proprietary code, and dynamically allocate engineering resources to meet delivery deadlines
Requirements
- 8+ years of combined experience in Project Management and Managed Services Delivery
- Strong background in the financial services, banking, or fintech sectors
- Active PMP, PRINCE2, or Agile (CSM/PMI ACP) certification required
- ITIL v4 certification highly desirable
- Demonstrated experience managing complex software delivery involving core banking/loan management platforms, ERP systems, and custom microservices
- Strong understanding of cloud infrastructure deployments, preferably Google Cloud Platform (GCP)
- Familiarity with modern software development lifecycles (CI/CD, DevOps) and integration architectures (APIs, middleware)
- Familiarity with Saudi Central Bank (SAMA) regulations, data privacy compliance, and KSA financial sector operational standards
- Bilingual proficiency (Arabic and English) required
Full Job Posting
Role Overview
- The Managed Service Delivery Lead & Project Manager is a strategic, dual function role responsible for overseeing the holistic health of our IT operations and driving continuous technical enhancements for a KSA finance company.
Key Responsibilities Managed Service Delivery & Client Success
- Service Governance: Own the overall service delivery lifecycle. Conduct regular Service Level Review meetings with business stakeholders to report on system performance, SLA/KPI achievements, and operational stability.
- Continuous Improvement: Analyze service performance data alongside the ITSM Lead to identify recurring issues, optimize support workflows, and implement preventative measures across the infrastructure and application layers.
- Transition Management: Oversee the smooth transition of newly developed proprietary components (e.g., mobile app updates, new BPM workflows) from the engineering team into the live managed support environment.
- Vendor & Cloud Management: Coordinate with third party vendors and manage the operational aspects of our Google Cloud Platform (GCP) hosting environment, ensuring cost efficiency, scalability, and high availability.
Key Responsibilities Project & Delivery Management
- End to End Project Execution: Lead the planning, execution, and delivery of ongoing software development projects, including enhancements to the custom middleware, credit decision engine, and loan management integrations.
- Agile Leadership: Facilitate Agile/Scrum ceremonies (sprint planning, daily stand ups, retrospectives) for distributed engineering and delivery teams.
- Requirements & Scope Management: Work closely with business analysts and product owners to translate KSA financial business requirements into actionable technical project plans, managing scope creep and delivery timelines.
- Risk & Resource Management: Identify project bottlenecks, manage technical dependencies between off the shelf platforms (Fineract/ERPNext) and proprietary code, and dynamically allocate engineering resources to meet delivery deadlines.
Qualifications & Technical Requirements
- Experience: 8+ years of combined experience in Project Management and Managed Services Delivery, with a strong background in the financial services, banking, or fintech sectors.
- Certifications: Active PMP, PRINCE2, or Agile (CSM/PMI ACP) certification is required. ITIL v4 certification is highly desirable.
- Technical Acumen: Demonstrated experience managing complex software delivery involving a mix of core banking/loan management platforms (e.g., Fineract), ERP systems, and custom microservices.
- Strong understanding of cloud infrastructure deployments, preferably Google Cloud Platform (GCP).
- Familiarity with modern software development lifecycles (CI/CD, DevOps) and integration architectures (APIs, middleware).
- Regulatory & Market Knowledge: Familiarity with Saudi Central Bank (SAMA) regulations, data privacy compliance, and KSA financial sector operational standards.
- Communication: Exceptional stakeholder management and executive presentation skills. Bilingual proficiency (Arabic and English) is required.
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