Managed Service Delivery Lead & Project Manager
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Key skills for this role
About the Role
he Managed Service Delivery Lead & Project Manager is a strategic, dual-function role responsible for overseeing the holistic health of our IT operations and driving continuous.
Key Skills for This Role
Responsibilities
- Own the overall service delivery lifecycle and conduct regular Service Level Review meetings
- Analyze service performance data to identify recurring issues and optimize support workflows
- Oversee smooth transition of new components from engineering to live support environment
- Coordinate with third party vendors and manage GCP hosting environment
- Lead planning, execution, and delivery of software development projects
- Facilitate Agile/Scrum ceremonies for distributed teams
- Translate business requirements into technical project plans and manage scope
- Identify project bottlenecks and manage technical dependencies
Requirements
- Experience in managed service delivery and project management
- Knowledge of Fineract loan management system, ERPNext, and GCP infrastructure
- Experience with Agile/Scrum methodologies
- Ability to manage service level reviews and SLA/KPI achievements
- Strong communication and stakeholder management skills
Full Job Posting
Role Overview
- The Managed Service Delivery Lead & Project Manager is a strategic, dual function role responsible for overseeing the holistic health of our IT operations and driving continuous technical enhancements for a KSA finance company.
- Act as the primary point of accountability for the managed services engagement, ensuring that the Fineract loan management system, ERPNext, bespoke applications, and GCP infrastructure meet strict SLA and performance targets.
- Simultaneously project manage the development lifecycle for system upgrades, new feature rollouts, and custom integrations.
Managed Service Delivery & Client Success
- Service Governance: Own the overall service delivery lifecycle. Conduct regular Service Level Review meetings with business stakeholders to report on system performance, SLA/KPI achievements, and operational stability.
- Continuous Improvement: Analyze service performance data alongside the ITSM Lead to identify recurring issues, optimize support workflows, and implement preventative measures across the infrastructure and application layers.
- Transition Management: Oversee the smooth transition of newly developed proprietary components from the engineering team into the live managed support environment.
- Vendor & Cloud Management: Coordinate with third party vendors and manage the operational aspects of our Google Cloud Platform (GCP) hosting environment, ensuring cost efficiency, scalability, and high availability.
Project & Delivery Management
- End to End Project Execution: Lead the planning, execution, and delivery of ongoing software development projects, including enhancements to the custom middleware, credit decision engine, and loan management integrations.
- Agile Leadership: Facilitate Agile/Scrum ceremonies (sprint planning, daily stand ups, retrospectives) for distributed engineering and delivery teams.
- Requirements & Scope Management: Work closely with business analysts and product owners to translate KSA financial business requirements into actionable technical project plans, managing scope creep and delivery timelines.
- Risk & Resource Management: Identify project bottlenecks, manage technical dependencies between off the shelf platforms (Fineract/ERPNext) and proprietary code, and dynamically allocate engineering resources to meet delivery deadlines.
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