Maintenance Technician

Position

About The Job

System Implementation & Configuration

• Maintaining windows server Infrastructure: Architect, configure, and maintain high-availability server environments suitable for enterprise-grade video surveillance workloads (including RAID arrays, storage optimization, and OS hardening).
• VMS Management: install, and configure Milestone VMS environments, ensuring seamless integration with edge devices.
• Experience in configurations security systems & devices Perform expert-level configuration of Axis Communications network cameras, encoders, and thermal devices to meet project-specific security requirements will be added advantage
• Networking: Understand & Troubleshoot network infrastructure (switches, VLANs, routing, and bandwidth optimization) to ensure low-latency video streaming and data integrity.

Testing & Compliance

• Regulatory Compliance: Ensure all system designs and installations strictly adhere to SIRA (Security Industry Regulatory Agency) and ADMCC (Abu Dhabi Monitoring and Control Centre) regulations and standards as added values
• Quality Assurance: Conduct rigorous system stress testing, failover testing, and health checks to ensure 99.9% system uptime.

Preferred Certifications

• **SIRA Certification**
• : Valid and current certification required for security systems installation and commissioning.
• **ADMCC Certification:**
• Valid and current certification for operations within Abu Dhabi jurisdictions.
• **Milestone Certification:**
• Certified Milestone Integration Technician (MCIT) or Certified Milestone Integration Engineer (MCIE).
• **Axis Certification:**
• Axis Certified Professional (ACP).
• **Other added value Certifications preferred:-**

Maintenance & Support

• Perform periodic system audits, firmware updates, back ups and patch management to maintain overall housekeeping & functionality of the system.
• Security system knowledge: -, Maintenance of the system, diagnosis, troubleshooting, wiring & connection details, Windows server configurations & troubleshooting knowledge.
• Provide Level 2/3 technical support for complex system malfunctions and integration issues.
• Prepare detailed technical documentation, including as-built drawings, configuration logs, and commissioning reports.
• Perform regular maintenance on installed systems to ensure optimal performance. Diagnose and resolve technical issues related to hardware, software, and network connectivity. Provide on-site and remote support to address client concerns and system failures.
• Installation and Configuration
• Install and configure technology systems, including security systems, access control, & accessories, magnetic locks, panels, intercoms, and IP cameras. Set up and test hardware and software components to ensure proper functionality. Integrate systems and ensure compatibility with existing infrastructure.

Technical Support

• Respond to client inquiries and provide technical assistance promptly. Offer training to clients on the proper use and maintenance of installed systems. Document and communicate solutions for recurring technical issues.
• Documentation and Reporting
• Maintain detailed records of installations, repairs, and system configurations. Prepare reports on system performance and issues resolved. Ensure compliance with company policies and procedures in all technical documentation.
• Safety and Compliance:
• Follow safety protocols during installation and maintenance work. Ensure all installations comply with local regulations and industry standards.

Qualifications

• Degree/Diploma/ITC/ITI, in electronics/electrical/ IT engineering, or in any other related technical field with a prior experience as a technician in the security services industry.
• Proficiency in installing and troubleshooting IP-based systems, including cameras, access control, intercoms & gate barriers
• Comprehensive knowledge of IP protocols and core networking principles.
• Exceptional abilities in problem-solving, diagnostics, effective communication, and interpersonal relations.