Maintenance Controller - Technical Operations

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

Provides real time support and authority for fleet (airframe/engine/component/system) related issues on the fleet. The position provides deferral authority for MEL items and works extensively with a network of partners to ensure compliance, reliability, and schedule integrity. The position supports a central control group and philosophy that flight crews and station maintenance personnel can access for 24/7 real-time authorization and troubleshooting support.

Compliance and Oversight

Provides authorization for deferral items

Ensures total adherence to quality standards and compliance by engaging with partners

Reviews deferral for correct application and limit control

Provides real time advice and support for current operations

Provides flight crews, line maintenance technicians, and dispatch partners decisions and technical advice on a collaborative basis

Engages with service engineering, line maintenance, planning, and other support groups to reach a decision on technical completion

Out of Service Support

Provides real time troubleshooting and guidance to stations with OTS fleet and or related issues

Uses control authority to set direction for OTS issues

Acts as a conduit for brining key entities together to resolve direction and scope for OTS and complex work issues

Collaboration with Network Operation Center/Field Disciplines

Participates in cross functional interaction with NOC disciplines (OPB/DD/FO/SW/LP/SK)