Customer Service Representative - Full-Time

As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

At least 18 years old

High school diploma, GED, or equivalent

Comfortable with computers, mobile devices, and new technologies

Able to stand, walk, and handle baggage for an eight-hour shift

Able to read, write and speak English fluently

Ability to communicate with other departments and flight crews

Must be eligible to acquire and maintain credentials vital for the position

Must pass a background check

Must pass a pre-placement drug screen

Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances

Available during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need

Able lift up to 70 lbs

Ability to obtain required training certifications, perform safety checks, and successfully complete job functions, including but not limited to Ticket Counters, Gates, Baggage, and operating passenger loading bridges

Must be legally authorized to work in the United States for any employer without sponsorship