M365 - Technical Lead
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Key skills for this role
About the Role
DICETEK LLC is seeking an M365 Technical Lead to drive adoption and transformation of Microsoft 365 tools across the organization. The role requires deep knowledge of M365 capabilities, change management principles, and user engagement strategies.
Key Skills for This Role
Responsibilities
- Evaluate the current level of M365 usage and maturity across the organization, find gaps and opportunities, and set success metrics and KPIs.
- Oversee the M365 applications and increase adoption.
- Develop and deliver effective communication, training, and support for M365 users, champions, and leaders.
- Build and manage a network of M365 champions who can support M365 adoption and best practices.
- Work with different teams or units to provide solutions based on their needs.
- Measure and report on the adoption and impact of M365 tools and services, using data and feedback.
- Identify and solve risks and issues that may affect the adoption and change process and escalate as needed.
- Work with IT, business, and project teams to align and integrate M365 adoption and change activities with other initiatives.
- Keep up with the latest trends and developments in M365 and provide insights on new features.
- Experience in designing, deploying, and supporting Microsoft Modern Workplace solutions.
- Analyze user feedback and usage data to find patterns, trends, and areas for improvement.
- Conduct regular user training sessions and workshops to promote best practices.
Requirements
- Bachelor's degree in business, IT, or related field, or equivalent work experience.
- At least 3 5 years of experience in leading and managing M365 adoption and change projects, preferably in a large and complex organization.
- Experience working with M365 tools and services.
- Strong knowledge and experience in applying change management methodologies.
- Excellent communication, presentation, and facilitation skills.
- Strong interpersonal, collaboration, and stakeholder management skills.
- Highly analytical, data driven, and results oriented.
- Certifications in M365, change management, or project management are desirable.
Full Job Posting
Job Overview
- The Modern Workplace (M365) Adoption Lead or Change Manager is responsible for driving the adoption and transformation of M365 tools and services across the organization.
- The role requires a deep understanding of M365 capabilities, business and IT alignment, change management principles, and user engagement strategies.
- The ideal candidate will have a deep knowledge of M365 tools, such as Teams, SharePoint, OneDrive, Power Platform, and Security and Compliance.
- The candidate will also have a proven track record of leading and managing complex and large scale change initiatives.
Job Description
- Evaluate the current level of M365 usage and maturity across the organization, find gaps and opportunities, and set success metrics and KPIs.
- Oversee the M365 applications and increase adoption.
- Develop and deliver effective communication, training, and support for M365 users, champions, and leaders.
- Build and manage a network of M365 champions who can support M365 adoption and best practices.
- Work with different teams or units to provide solutions based on their needs. Define project KPIs and track them during and after the project.
- Measure and report on the adoption and impact of M365 tools and services, using data and feedback.
- Identify and solve risks and issues that may affect the adoption and change process and escalate as needed.
- Work with IT, business, and project teams to align and integrate M365 adoption and change activities with other initiatives and processes.
- Keep up with the latest trends and developments in M365 and provide insights and suggestions on how to use new features and functions.
- Experience in designing, deploying, and supporting Microsoft Modern Workplace solutions.
- Analyze user feedback and usage data to find patterns, trends, and areas for improvement in M365 application adoption and engagement.
- Conduct regular user training sessions and workshops to promote best practices and ensure effective use of M365 tools.
Qualifications & Requirements
- Bachelor's degree in business, IT, or related field, or equivalent work experience.
- At least 3 5 years of experience in leading and managing M365 adoption and change projects, preferably in a large and complex organization.
- Experience working with M365 tools and services, and their benefits and use cases for different business scenarios and user personas.
- Strong knowledge and experience in applying change management methodologies, frameworks, and best practices, such as Prosci ADKAR, Kotter, or Bridges.
- Excellent communication, presentation, and facilitation skills, with the ability to tailor the message and delivery to different audiences and channels.
- Strong interpersonal, collaboration, and stakeholder management skills, with the ability to build trust and influence at all levels of the organization.
- Highly analytical, data driven, and results oriented, with the ability to track and report on adoption and change metrics and outcomes.
- Creative, innovative, and agile, with the ability to adapt to changing needs and expectations.
- Certifications in M365, change management, or project management are desirable.
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