Loyalty Program Manager
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Key skills for this role
About the Role
The Loyalty Program Manager is a part-time hybrid role based in Dubai, responsible for designing, managing, and optimizing loyalty programs to increase user engagement and retention.
Key Skills for This Role
Responsibilities
- Design, manage, and optimize loyalty programs that increase user engagement and retention for both residents and local businesses
- Analyze user behavior and program performance to identify opportunities for improvement
- Develop loyalty campaigns in coordination with marketing and product teams
- Collaborate with business partners to align loyalty initiatives with their goals
- Ensure program communication is clear, timely, and effective
- Regularly report on key metrics and provide recommendations for program improvements
Requirements
- Experience with loyalty programs and customer loyalty, including designing and managing rewards structures
- Strong program management skills, with the ability to prioritize tasks, manage timelines, and coordinate cross functional initiatives
- Solid analytical skills to interpret data, measure program performance, and generate actionable insights
- Knowledge of loyalty marketing, including campaign planning, segmentation, and user engagement strategies
- Background in marketing, business, or a related field; experience in app based or community platforms is an advantage
- Effective communication and collaboration skills to work with internal teams and external business partners
- Comfort working in a hybrid environment in Dubai, with the ability to attend on site meetings when needed
- Bachelor’s degree or equivalent practical experience; prior experience in loyalty or CRM roles is highly beneficial
Full Job Posting
Role Description
- The Loyalty Program Manager is a part time hybrid role based in Dubai, with flexibility for some work from home arrangements.
- This role is responsible for designing, managing, and optimizing loyalty programs that increase user engagement and retention for both residents and local businesses.
- Day to day tasks include analyzing user behavior and program performance, developing loyalty campaigns, coordinating with marketing and product teams, and identifying opportunities to enhance rewards and benefits.
- The Loyalty Program Manager will also collaborate with business partners to align loyalty initiatives with their goals and ensure program communication is clear, timely, and effective.
- Regular reporting on key metrics and recommendations for program improvements are core components of this position.
Qualifications
- Experience with loyalty programs and customer loyalty, including designing and managing rewards structures.
- Strong program management skills, with the ability to prioritize tasks, manage timelines, and coordinate cross functional initiatives.
- Solid analytical skills to interpret data, measure program performance, and generate actionable insights.
- Knowledge of loyalty marketing, including campaign planning, segmentation, and user engagement strategies.
- Background in marketing, business, or a related field; experience in app based or community platforms is an advantage.
- Effective communication and collaboration skills to work with internal teams and external business partners.
- Comfort working in a hybrid environment in Dubai, with the ability to attend on site meetings when needed.
- Bachelor’s degree or equivalent practical experience; prior experience in loyalty or CRM roles is highly beneficial.
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