Lounge Agent
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Key skills for this role
About the Role
Job Information Job Title: Lounge Agent Line Manager: Assistant Lounge Manager Department: Operation Management Department 2. Job Purpose To welcome guests upon entering the.
Key Skills for This Role
Responsibilities
- Welcome guests upon arrival with a polite and professional greeting
- Verify guest information and eligibility for entry
- Perform check in and check out processes accurately
- Respond to guest inquiries regarding lounge services and facilities
- Coordinate special services for VIP guests
- Guide guests to different service areas
- Handle guest feedback and complaints
- Monitor crowd levels and coordinate guest flow
- Provide flight information to arriving passengers
- Enter guest data into the Odoo system
Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service
- Excellent communication and interpersonal skills
- Ability to handle guest inquiries and complaints professionally
- Proficiency in using computer systems for data entry
Full Job Posting
Job Purpose
- To welcome guests upon entering the lounge and provide highly professional support by managing check in and check out operations, answering inquiries, and coordinating special services to ensure a premium hospitality experience.
Duties and Responsibilities
- Welcome guests upon arrival with a polite and professional greeting.
- Verify guest information and eligibility for entry.
- Perform check in and check out processes quickly and accurately.
- Respond to guest inquiries regarding lounge services and facilities.
- Coordinate special services for VIP guests.
- Guide guests to different service areas and explain facilities.
- Handle guest feedback or simple complaints.
- Monitor crowd levels and coordinate guest flow.
- Provide flight information to arriving passengers.
- Coordinate with departure gate staff for guests with special needs.
- Welcome and register eligible guests entering through credit cards.
- Enter guest data into the Odoo system accurately.
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