Logistics Supervisor
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Key skills for this role
About the Role
Amazon is seeking a Logistics Supervisor to support daily management of operational duties at a delivery station in Dubai. The role involves supervising logistics assistants and associates, monitoring performance, coaching, and ensuring shipments meet KPIs.
Key Skills for This Role
Responsibilities
- Support the overall, daily management of operational duties, deputizing for the Operations Manager as required.
- Prioritize and continually improve safety at the delivery station.
- Supervise logistics assistants, coordinators and delivery associates to ensure every shipment meets operational KPIs.
- Monitor coordinator and associate performance and coach them when needed.
- Partner with supporting departments to improve logistics processes and operations.
- Communicate with delivery service providers to set expectations and raise quality.
- Interview candidates for associate roles.
- Brief and monitor the workload of all drivers and associates.
- Ensure all administrative tasks are accurately and fully completed.
- Measure and monitor overall workflows and daily metrics, assisting the Operations Manager with tracking, trending and reporting on site performance.
- Help with training and mentoring new Associates.
- Follow up on and resolve any process related issues as required.
Requirements
- Experience managing teams
- Experience with planning, performance metrics, and process improvement
- Experience in logistics (preferred)
- Experience with data analysis (preferred)
Full Job Posting
Responsibilities
- First and foremost, support the overall, daily management of operational duties. This will mean deputizing for the Operations Manager, as and when required: you’ll step in on their behalf where necessary.
- You will be expected to prioritize and continually improve the safety at the delivery station. You will be supervising logistics assistants, coordinators and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs.
- You will be monitoring the coordinator and associate performance and coaching them when needed, partnering with supporting departments to improve logistics processes and operations, communicating with our delivery service providers to set our expectations and raise the bar on quality on their delive
- You will be expected to interview candidates for associate roles.
- You will be responsible for briefing and monitoring the workload of all drivers and associates. Therefore, you’ll maintain a keen eye for detail, ensuring that all administrative tasks are accurately and fully completed. Moreover, you will measure and monitor overall workflows and daily metrics. Thi
- In addition to your day to day responsibilities, you will also help with training and mentoring new Associates, ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this, you’ll follow up on and resolve any process related issues as and when req
- You are expected to be flexible to work in different shifts and to do overtime when needed.
- Finally, together with the Operations Manager, you will sufficiently resource your function from a personal standpoint. Resourcing, in this context, means multiple things: call outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity
Basic Qualifications
- Experience managing teams
- Experience with planning, performance metrics, and process improvement
Preferred Qualifications
- Experience in logistics
- Experience with data analysis
Additional Information
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how we hire/accommodations for more information.
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