Logistics Executive
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Key skills for this role
About the Role
Synergies Group is looking for a Logistics Executive to coordinate domestic and international courier shipments via DHL, ensuring timely dispatch, accurate documentation, and compliance with shipping regulations.
Key Skills for This Role
Responsibilities
- Create and process shipment bookings through DHL shipping platforms
- Prepare and review shipping documentation including Air Waybills, Commercial Invoices, and Packing Lists
- Monitor shipment status from pickup to final delivery using DHL tracking systems
- Liaise with DHL representatives and internal departments to resolve issues
- Maintain records of courier expenses and verify DHL invoices
- Prepare periodic shipment and performance reports
Requirements
- Knowledge of DHL shipping procedures and courier platforms
- Understanding of international shipping and customs documentation
- Proficiency in Microsoft Excel and ERP/logistics systems
- Strong organizational and communication skills
Full Job Posting
Position Purpose
- To coordinate, process, and monitor domestic and international courier shipments through DHL, ensuring timely dispatch, accurate documentation, compliance with shipping regulations, and efficient communication with internal departments and customers.
Key Responsibilities
- Create and process shipment bookings through DHL shipping platforms and portals.
- Schedule courier pickups and coordinate dispatch timelines.
- Select appropriate DHL services based on shipment urgency, destination, weight, and cost requirements.
- Verify shipment details before booking, including consignee information, package dimensions, and declared value.
- Prepare and review shipping documentation including Air Waybills, Commercial Invoices, Packing Lists, Export/Import Documents, and Customs Declarations.
- Monitor shipment status from pickup to final delivery using DHL tracking systems.
- Proactively identify delays, exceptions, or customs issues and coordinate resolutions.
- Liaise with DHL representatives regarding bookings, service issues, claims, and delivery performance.
- Respond to customer inquiries related to shipment status and delivery schedules.
- Coordinate with sales, warehouse, procurement, and finance departments to ensure smooth shipment processing.
- Ensure shipments comply with international shipping regulations and customs requirements.
- Maintain records of courier expenses and shipment volumes.
Required Skills
- Knowledge of DHL shipping procedures and courier platforms.
- Understanding of international shipping and customs documentation.
- Proficiency in Microsoft Excel and ERP/logistics systems.
- Strong organizational and communication skills.
- Attention to detail and problem solving ability.
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