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Local Head of Private Banking Support Dubai

EFG International
Dubai, UAE
Full Time
Director
Onsite
3 weeks ago
AML/KYCRisk ManagementClient Relationship ManagementLeadershipComplianceOperational Risk
Free

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Key skills for this role

AML/KYCRisk ManagementClient Relationship Management
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Role Overview

  • The Head of Private Banking Support focuses on ex ante controls to increase effectiveness and ensure consistency in operational processes.
  • Together with Local PBCOO and HoPB, responsible for First Line of Defense for Private Banking in Dubai.
  • Contributes to enhancement and oversight of FLoD control environment and manages daily office matters, communication, staff training, governance, and office support.

Key Roles and Responsibilities

  • Coordinate control activity in line with Global Private Banking Control Blueprint and local regulatory requirements.
  • Actively identify, manage, and mitigate risks from business operations including AML/KYC, cross border, and suitability.
  • Assure quality and timeliness of frontline activities such as Client Information Profiles, account documentation, and periodic relationship reviews.
  • Approve periodic relationship, business introducer, and independent asset manager reviews and CIP modifications.
  • Keep track of timely completion of pending items and remediation of client lifecycle issues.
  • Proactively collect frontline feedback to improve day to day operations efficiency.
  • Successfully manage internal audits and operational risk incidents.

Management & Leadership

  • Demonstrate exemplary conduct and live by Group's Values and Code of Conduct.
  • Lead PBS team to drive client centric process enhancements for better client experience and service standards.
  • Plan and coordinate team activities in line with global standards and set clear team goals.
  • Ensure staff competence and provide coaching, mentoring, and training opportunities.
  • Monitor team performance, provide regular feedback, and appraise fairly.
  • Motivate team members and ensure teamwork guided by EFG corporate values.

Other Tasks

  • Maintain and improve effective communication with three lines of defence to ensure regulatory compliance.
  • Work jointly with local Business Risk Management and Global PBS to smoothen operational processes.
  • Ensure appropriate PB representation in Risk and Compliance governance committees.
  • Provide ongoing training to new and existing CROs and CSOs on systems, processes, and policies.
  • Collaborate with Global Head of PBS in review and refinement of FLoD framework.
  • Advise, check, and validate payments and securities transfers.

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