Lobby Host Support

Within the spirit of “Making People’s Dreams Come True”, this position is responsible for providing organizational and administrative assistance to ensure our Sales & Information Center locations operate flawlessly; helping to create an amazing environment and unforgettable experience for external and internal customers alike. This “behind the scenes” role provides much support for the “front of the house” effort that makes the customer experience what it is today. This position helps with the day-to-day operations and participates in a variety of functions which may include tracking and maintaining important data and processes, checking inventory and restocking supplies, assisting with lifestyle activity and club information, preparing and setting up beverage service, assisting with appointments, compiling lifestyle information, assembling packets and portfolios, maintaining office equipment, making maintenance requests, monitoring rotation and contributing to additional related administrative duties and tasks that support the operation and maintenance of our lobbies and Sales offices in general. Hospitality is a must – being an enthusiastic, loyal “supporter” of team initiatives. This role takes pride in helping maintain a forward-facing customer-oriented lobby experience while building a world class working culture behind the scenes and is an integral part of the Lobby Host Team. These duties are accomplished while delivering Raving Fans customer service to both internal and external customers.

• Maintain a working knowledge of The Lobby Team’s processes and procedures that support ‘front of the house’ functions.
• Cultivate an inviting, helpful, and service oriented “back of the house” environment.
• Utilize applicable computer software programs to maintain customer information to include (but not limited to): Enter new accounts in computer database and assist with ongoing account maintenance, communicating with affected parties. Update personal contact details and document helpful customer information or interaction. Schedule or complete computer activities. Research activity and correspondence.
• Enter new accounts in computer database and assist with ongoing account maintenance, communicating with affected parties.