Senior Network Engineer

Within the spirit of "Making People's Dreams Come True", this position is responsible for participating as a member of the Network Engineering Team with the primary focus of the position being to implement and support enterprise networking solutions.

These duties are accomplished while delivering Raving Fans customer service to both internal and external customers.

Visa sponsorship is not available for this position, including for any type of US permanent residency (e.g., for a green card)

for Full-Time Eligible positions: Medical (HSA/FSA), Dental, and Vision Insurance | 401k and/or ROTH | PTO & Paid Holidays | Basic Life & AD&D | The Villages® Charter School eligibility | and much more!

• Design and implement Unified Communications architectures across on-premises and cloud communication environments.
• Assist leading migrations from Cisco Unified Communications Manager (CUCM) to Webex Cloud Calling.
• Architect and deploy Webex Contact Center solutions including call flows, IVRs, routing strategies and integrations.
• Develop high-availability and disaster recovery strategies for Unified Communications platforms.
• Configure and manage Cisco Unified Communications Manager (CUCM), Unity Connection, IM & Presence, Webex Calling & Webex Contact Center.
• Build and troubleshoot dial plans, route patters, route lists/groups, sip trunks, PSTN connectivity, call routing and translation patterns.
• Administer, configure, and maintain Cisco Webex Calling environments, including user provisioning, dial plan management, device deployment, and ongoing performance and issue resolutions.