indeed
Live Ops Support Engineer, Prime Video Experience Technology
Amazon.com
IND
Full-time
Onsite
Discovered 1 weeks ago
Technical supportTroubleshooting and debuggingLevel 2 supportIncident management and escalationRoot cause analysisAI-powered diagnostic and triage tools
Free
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Technical supportTroubleshooting and debuggingLevel 2 support
Role Overview
Prime Video Experience Technology is seeking a Live Ops Support Engineer to provide operational support for critical systems.
The role supports the reliability of core Prime Video technology infrastructure and customer experiences.
Key Skills for This Role
Technical supportTroubleshooting and debuggingLevel 2 supportIncident management and escalationRoot cause analysisAI-powered diagnostic and triage tools
Full Job Posting
Role overview
Prime Video Experience Technology is seeking a Live Ops Support Engineer to provide operational support for critical systems.
The role supports the reliability of core Prime Video technology infrastructure and customer experiences.
Key job responsibilities
- Provide technical support for Prime Video's core technology systems.
- Troubleshoot and resolve complex technical issues.
- Develop and maintain support scripts and documentation.
- Collaborate with cross-functional teams to improve system reliability.
- Perform root cause analysis and implement preventive measures.
A day in the life
- Monitor system performance and respond to critical incidents.
- Conduct in-depth technical investigations.
- Create and update technical documentation.
- Engage internal stakeholders to resolve escalated technical challenges.
Basic qualifications
- 2+ years of technical support experience.
- Experience troubleshooting and debugging technical systems.
- At least 1 year in a Level 2 role with ticket creation and escalation exposure, including incident management and metrics reporting.
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