Live Command Center Operator (LCC Operator)

Operational Documentation & Process

Event Coordination & Handoffs

Team Collaboration & Special Projects

Required Qualifications & Experience:

• Previous experience in live streaming operations (e.g., Master Control, NOC, TOC, or similar environments).
• Strong technical understanding of live streaming pipelines and CDN infrastructure.
• Proven experience in incident management, including monitoring dashboards and escalation workflows.
• Excellent written and verbal communication skills, especially in high-pressure situations.
• Experience developing and maintaining operational documentation such as runbooks or SOPs.
• Proficiency in troubleshooting consumer devices, software, and basic system issues.
• Ability to work independently and make real-time decisions during live events.
• High level of computer literacy, including proficiency with Slack, Google Drive, Confluence, and Zoom.
• Experience using Airtable and internal ticketing systems.
• Comfortable working in virtualized or cloud-based environments (e.g., VMs, elastic compute), managing multiple desktops, and navigating complex workflows across numerous applications and browser tabs.
• Experience responding to alert-based monitoring systems and working with custom software tools.
• Flexibility to work various shifts, including nights, weekends, and holidays, based on live event schedules.

Preferred Qualifications & Experience:

• Experience working in large-scale live broadcast or streaming environments.
• Familiarity with live streaming architecture or similar OTT platforms.
• Background in cross-functional incident response coordination with engineering teams.
• Experience contributing to process improvements and operational best practices.
• Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.