Line & Ramp Services Agent

From assisting crew members to welcoming high-profile clients, you’ll ensure every flight is supported with care and precision. Your responsibilities include:

Safely handling aircraft ground operations, including fueling, towing, marshalling, and ground support equipment.

Delivering excellent customer service by assisting passengers and crews with luggage, transportation, and amenities.

Maintaining facilities, equipment, and supplies to the highest standards of safety, quality, and cleanliness.

Supporting a strong safety-first culture by following procedures and promptly reporting hazards or issues.

Every employee is vital to our success, and we value the unique style and dedication each team member brings. Here, you’ll have the chance to build a personal brand among your colleagues, high-profile clients, and industry professionals.

Handle ramp operations while following top-tier safety and quality standards.

Provide porter services — delivering luggage, cargo, and transporting crew and passengers.

Assist with aircraft movements, including towing, pushback, marshalling, and disconnecting.

Operate ground support equipment (GPU, water, lavatory services, etc.) with care and precision.

Keep things stocked and spotless by assisting with catering items, ice, coffee, and cleaning duties.

Support a strong safety-first culture by actively participating in safety and quality programs.

Report any hazards, near misses, or unusual occurrences to keep operations smooth and safe.

Aviation operates on a dynamic schedule—things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews.

We formally operate 24 hours daily, 7 days weekly.

The overnight shift (10 pm – 6 am) will be the initial assignment, with the potential for changes over time as our business needs and opportunities evolve.

Training for this role is expected to last approximately 4–6 weeks. During the training period, hours may differ from the assigned shift listed based on operational and training needs. Once initial training is successfully completed, you will transition to the assigned shift.

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows: $20 - 22 hourly which is equivalent to $41,000 - $45,000 annually, plus a performance-based bonus up to 5% of annual salary.

Full time employees can enjoy selections from a comprehensive benefit package that fuels your passions both inside and outside of work. You can expect a wide array of financial, insurance, continued education and other employee benefits and perks:

Financial Perks: Base hourly pay + overtime paid over 40 hours in one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits $1 for $1 match up to 6%; General Dynamics Employee Discounts.

Wellness and Health Perks: Multiple Medical, Dental & Vision insurance options for employees only or employee + additional family members; paid sick time; Employee Assistance Program; Wellness Programs; Health Awards.

Performance Perks: Annual Merit Increase opportunity; annual bonus potential up to 5%.

Continued Education Perks: Tuition Reimbursement for approved CE pursuits.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to use hands and fingers, handle, or feel, or reach.

The employee frequently is required to stand, walk or sit. The employee is occasionally required to climb or balance, kneel, crouch or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision required for this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

The work environment described here is representative of those an employee encounters while performing the essential functions of this job. The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasionally high volume when aircraft arrive/depart.

The employee is frequently exposed to vibrations. Occasional fuel fumes may permeate the workplace. Employees must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extremely hot and cold during certain seasons of the year.

At Jet Aviation we believe in selecting the best candidates through a comprehensive and thoughtful process. If you’re selected to move forward, you can expect a multistage interview process, including connections with team members and leaders. As a part of our commitment to safety and security, our selected candidate must successfully pass pre-employment requirements before finalizing employment.

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That’s why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Nearest Major Market: Miami