Flight Management Representative

Plan and coordinate logistics of all aspects of domestic and international client trips

Prepare domestic and international itineraries for clients; trip times, airport selection, FBO coordination and transportation on behalf of our clients

Handle high volume email with acknowledgments in a timely fashion.

Answer phone calls on team and individual lines and assist crews, clients, vendors, and internal departments

Closely collaborate with crew, maintenance, and operations to safely execute each flight within government and company guidelines

Provide high touch professional customer service through proper business etiquette and decorum upon every interaction, internally and externally

Assign crewmembers to trips as per Federal Aviation Regulations, company, and client requirements

Manage scheduling challenges including, crew schedule, supplemental crew coordination, client demands, and alternate planning options

Coordinate client catering and ground transportation, as requested

Adhere to and be familiar with specific client requirements when planning trips and for communication with client, maintaining client profiles in planning systems

Ensure that each crewmember has been fully briefed prior to any trip and any changes thereafter

Review all flight details, enlist operations reviews as necessary, to have trip ready for release by Flight Control department

Provide briefing to FBOs on aircraft schedule and needs, including hangar, after hours, and other ancillary arrangements

Provide accurate and concise pass down with seamless change of command to next shift coordinator

Collect, research, and analyze data as needed to complete the planning aspects of any trip and provide complete and pertinent information to the client and other stakeholders

Support Team with workload, as needed

Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Knowledge of and ensure compliance with Government and Company requirements

Degree in aviation and/or management-related field

Working knowledge of private aviation sector

Dispatch license or pilots license

Exhibits confidence in self and others; inspires and motivates others to perform well

Self-motivated with above the line work ethic

Capacity to adapt to a challenging and fast-moving environment, with changing priorities and a heavy workload

Excellent interpersonal and communication skills

Ability to think on the spot in unique and challenging situations

Sound judgment, with minimal supervision

Accurate and thorough; focus on continuous improvement in processes and performance

Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues

Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador

Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

We offer a comprehensive benefits and total rewards package designed to support your well-being and career growth. Our packages include competitive salaries, performance based annual bonuses, health and wellness programs, retirement plans, and paid time off, along with opportunities for professional development. We value our employees and strive to create an environment where you can thrive both personally and professionally. We aspire to foster work environments where all employees feel respected and are empowered to contribute effectively.

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That’s why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Nearest Major Market: Phoenix