Lifestyle Manager (Guest Relations Manager)- Creating Connections & Memorable Guest Experiences at Kimpton Sevn Dubai (Pre-Opening)
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About the Role
Kimpton Sevn Dubai is seeking a Lifestyle Manager to create personalized guest experiences and build meaningful relationships. The role involves guest engagement, experience curation, and advocacy in a luxury hotel pre-opening.
Key Skills for This Role
Responsibilities
- Build authentic relationships with guests throughout their stay
- Create personalized experiences based on individual preferences
- Anticipate guest needs before they are expressed
- Champion guest recognition and emotional engagement
- Bring the personality of the hotel into every interaction
- Support guest events, social experiences, and hotel activations
Requirements
- 3 5 years in Guest Relations, VIP Services, Front Office, or luxury hospitality operations
- Experience within lifestyle or luxury hotels preferred
- Strong understanding of personalized guest engagement and service culture
- Pre opening experience advantageous
- GCC/Dubai experience beneficial
- Hospitality, Tourism, Guest Experience, Communications, or related qualification preferred
Full Job Posting
A Role That Creates Connections, Not Just Experiences
- At Kimpton Sevn Dubai, we believe the best memories are made through people.
- We're looking for a Lifestyle Manager who naturally connects with others, understands the art of personalised hospitality, and knows how to turn ordinary moments into meaningful experiences.
- This role is about curiosity, creativity, and genuine human connection.
Creating Moments That Matter
- Build authentic relationships with guests throughout their stay
- Create personalised experiences based on individual preferences
- Anticipate guest needs before they are expressed
- Champion guest recognition and emotional engagement
- Bring the personality of the hotel into every interaction
Your Day to Day
- Welcome and engage with guests throughout their stay
- Build strong relationships with VIPs, repeat guests, and long stay guests
- Maintain visibility within public areas and guest touchpoints
- Support personalised guest recognition initiatives
- Create tailored experiences based on guest interests and preferences
- Coordinate amenities, surprises, celebrations, and special occasions
- Support unique guest requests and memorable moments
- Recommend local experiences and lifestyle activities
- Act as the voice of the guest within hotel operations
- Share guest preferences and insights with operational teams
- Ensure guest expectations are communicated and delivered effectively
- Support seamless service delivery across departments
What We Need From You
- Hospitality, Tourism, Guest Experience, Communications, or related qualification preferred
- 3–5 years in Guest Relations, VIP Services, Front Office, or luxury hospitality operations
- Experience within lifestyle or luxury hotels preferred
- Strong understanding of personalised guest engagement and service culture
- Pre opening experience is advantageous
- GCC/Dubai experience beneficial
- Warm, authentic, and naturally engaging
- Strong emotional intelligence and empathy
- Excellent communication and relationship building skills
- Proactive and intuitive in anticipating guest needs
- Creative and experience focused mindset
- Passionate about creating meaningful human connections
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