Licensing Manager
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Key skills for this role
About the Role
GCGRA is seeking a Licensing Manager to lead licensing activities for commercial gaming regulation in Abu Dhabi. The role involves managing end-to-end licensing processes, developing policies, and coordinating with internal teams and external stakeholders.
Key Skills for This Role
Responsibilities
- Manage licensing enquiry responses and tracking to resolution
- Manage the end to end licensing process for applicants and licensees, including initial applications, renewals, variations, suspensions, and revocations where applicable
- Review and assess licensing submissions for completeness, accuracy, and alignment with regulatory requirements
- Coordinate with Suitability Investigations for information management
- Develop, maintain, and improve licensing policies, procedures, guidance, templates, and service standards
- Prepare clear, evidence based recommendations and reports for internal governance, committees, or senior decision makers
- Liaise with internal teams, regulated entities, government bodies, law enforcement, and other regulators where required
- Provide timely guidance to applicants and licensees on licensing requirements, processes, and regulatory expectations
- Maintain accurate records, dashboards, and management information to support oversight, reporting, and audit readiness
- Identify process improvement opportunities and contribute to a risk based, efficient, and defensible licensing framework
- Support the training, development, and quality assurance of team members where relevant
- Regular meetings with licensees for relationship management and updates
Requirements
- Bachelor’s degree in Business Administration, Public Administration, Finance, Criminology, or a related discipline, or equivalent experience
- Significant experience in licensing, regulatory compliance, account management, or a related regulatory function
- Experience in the gaming sector or another highly regulated environment is strongly preferred
- Strong understanding of regulatory frameworks, risk assessment, due diligence, and administrative decision making
- Experience drafting reports, policies, procedures, and formal recommendations for senior stakeholders
- Ability to manage complex casework, competing priorities, and confidential information with sound judgment
- Strong written and verbal communication skills
- High attention to detail and ability to make balanced, evidence based judgments
Full Job Posting
Job Description
- As Licensing Manager, you will lead and manage licensing activities for the General Commercial Gaming Regulatory Authority, ensuring that applications, renewals, amendments, and ongoing reviews are assessed in line with applicable laws, regulations, policies, and regulatory standards.
- The role is responsible for supporting a transparent, risk based licensing framework that protects the integrity of the gaming sector and promotes high standards of probity, compliance, and responsible operations.
Responsibilities
- Manage licensing enquiry responses and tracking to resolution.
- Manage the end to end licensing process for applicants and licensees, including initial applications, renewals, variations, suspensions, and revocations where applicable.
- Review and assess licensing submissions for completeness, accuracy, and alignment with regulatory requirements.
- Coordinate with Suitability Investigations for information management.
- Develop, maintain, and improve licensing policies, procedures, guidance, templates, and service standards.
- Prepare clear, evidence based recommendations and reports for internal governance, committees, or senior decision makers.
- Liaise with internal teams, regulated entities, government bodies, law enforcement, and other regulators where required.
- Provide timely guidance to applicants and licensees on licensing requirements, processes, and regulatory expectations.
- Maintain accurate records, dashboards, and management information to support oversight, reporting, and audit readiness.
- Identify process improvement opportunities and contribute to a risk based, efficient, and defensible licensing framework.
- Support the training, development, and quality assurance of team members where relevant.
- Regular meetings with licensees for relationship management and updates
Qualifications
- Bachelor’s degree in Business Administration, Public Administration, Finance, Criminology, or a related discipline, or equivalent experience.
- Significant experience in licensing, regulatory compliance, account management, or a related regulatory function.
- Experience in the gaming sector or another highly regulated environment is strongly preferred.
- Strong understanding of regulatory frameworks, risk assessment, due diligence, and administrative decision making.
- Experience drafting reports, policies, procedures, and formal recommendations for senior stakeholders.
- Ability to manage complex casework, competing priorities, and confidential information with sound judgment.
- Strong written and verbal communication skills, with the ability to explain complex regulatory matters clearly.
- High attention to detail and ability to make balanced, evidence based judgments
About Us
- The General Commercial Gaming Regulatory Authority (GCGRA) is the federal executive agency responsible for regulating and overseeing commercial gaming in the United Arab Emirates.
- We aim to drive sustainable growth by cultivating world class commercial gaming operations and implementing efficient regulation, grounded in the principles of integrity, innovation, and responsible practices.
- Established by Federal Law by Decree and headquartered in Abu Dhabi, the GCGRA is the executive authority that holds exclusive jurisdiction to regulate, license, and supervise all commercial gaming activities and facilities in the UAE.
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