Leasing & Tenant Relations Manager Film Studios (SPA5-QPFS0015)

Role Purpose

Key Responsibilities

• Support leasing and occupancy strategies across the Film Studio asset.
• Coordinate tenant and operator onboarding, move-in readiness, service activation, and operational integration.
• Serve as the primary operational contact for tenants, operators, and commercial occupants.
• Manage tenant communications, issue resolution, lease administration, documentation, and onboarding requirements.
• Monitor occupancy, tenant requirements, service readiness, retention initiatives, renewals planning, and service quality.
• Coordinate with Finance, Operations, HSE, IT, and Corporate Enablement teams on tenant-facing issues.
• Track requests and escalations, support commercial terms and negotiations, conduct satisfaction follow-ups, and identify improvements.
• Prepare occupancy reports, tenant updates, onboarding trackers, operational dashboards, and activation-readiness materials.
• Monitor tenant compliance with operational, contractual, access, and HSE requirements.

Requirements

• Bachelor's degree in Business Administration, Real Estate, Hospitality, Property Management, or a related field.
• Five to seven years of experience in leasing, tenant relations, property management, hospitality operations, or commercial asset management.
• Experience managing tenant-facing or operator-facing activities in commercial, hospitality, entertainment, or operational environments.
• Strong stakeholder and customer relationship management capability.
• Understanding of leasing operations, occupier onboarding, and occupancy management.
• Ability to coordinate cross-functional operational requirements and service activation activities.
• Strong issue resolution, follow-up discipline, and communication capability.

Preferred Experience

• Experience within mixed-use, entertainment, hospitality, operational, or specialized commercial assets is preferred.
• Exposure to entertainment, creative, destination-based, or specialized asset environments is preferred.

Key Performance Indicators

Key Competencies

• Tenant relationship management, leasing operations, stakeholder coordination, customer service, commercial operations, communication skills, and problem solving.