Leasing & Tenant Relations Manager Film Studios (SPA5-QPFS0015)

Role Purpose

Key Responsibilities

• Support implementation of leasing and occupancy strategies across the Film Studio asset
• Coordinate tenant and operator onboarding, move-in readiness, service activation, and operational integration
• Act as the primary operational contact for tenants, operators, and commercial occupants across onboarding and occupancy stages
• Manage tenant communication, issue resolution, and relationship management activities to support long-term retention and satisfaction
• Coordinate lease administration, occupier documentation, and onboarding requirements in line with approved processes
• Monitor occupancy utilization, tenant operational requirements, and service readiness across occupied spaces
• Support tenant retention initiatives, renewals planning, and service quality improvement activities
• Coordinate operational support with Finance, Operations, HSE, IT, and Corporate Enablement teams to resolve tenant-facing issues efficiently
• Track tenant requests, escalations, action logs, and operational follow-ups through to closure
• Support implementation of approved pricing, leasing frameworks, and commercial terms where required
• Conduct tenant satisfaction follow-ups and identify service improvement opportunities
• Monitor tenant compliance with operational, contractual, access, and HSE requirements
• Prepare occupancy reports, tenant updates, onboarding trackers, and operational dashboards
• Support leasing negotiations and commercial discussions where required
• Coordinate activation readiness for new tenants, operators, and strategic partnerships prior to go-live

Kpis

• Occupancy rate
• Tenant retention rate
• Tenant satisfaction score
• Tenant onboarding cycle time
• Number of unresolved tenant escalations
• Lease renewal rate
• Operational readiness timelines

Requirements

• Bachelor's degree in Business Administration, Real Estate, Hospitality, Property Management, or related field
• 5-7 years of experience in leasing, tenant relations, property management, hospitality operations, or commercial asset management
• Experience within mixed-use, entertainment, hospitality, operational, or specialized commercial assets preferred
• Experience managing tenant-facing or operator-facing activities within commercial, hospitality, entertainment, or operational environments
• Exposure to entertainment, creative, destination-based, or specialized asset environments preferred
• Strong stakeholder and customer relationship management capability
• Understanding of leasing operations, occupier onboarding, and occupancy management
• Ability to coordinate cross-functional operational requirements and service activation activities
• Strong issue resolution, follow-up discipline, and communication capability

Key Competencies

• Tenant relationship management
• Leasing operations
• Stakeholder coordination
• Customer service
• Commercial operations
• Communication skills
• Problem solving