Learning Program Manager 3

As the primary conduit to the client, the Learning Program Manager / Account Lead is responsible for ensuring client satisfaction by developing and nurturing excellent client relationships, managing client expectations, and achieving the goals established by the client and the organization.

This individual resolves client queries, liaises with Operations to secure client resources, helps compile and present project reports and ensures project teams complete workflows within time, budget and quality parameters.

This role involves the daily management of all client deliverables for one or more accounts, and must leverage working relationships across the client’s team, the internal team, the company and various agencies.

An Account Lead’s primary outputs include:

• Act as the “connector” between client, internal teams and partners
• Act as primary liaison with client upper management and maintain positive working relationships to understand customer’s goals, objectives, and direction
• Communicates alignment between projects and account or client-level initiatives, proactively identifies opportunities
• Demonstrate a holistic understanding of and ability to articulate GP's profile, offerings, and value proposition for all GP operating groups
• Proactively develop creative solution proposals based on a thorough understanding of customers’ business processes
• Act as an escalation point for all project related issues and undertake aggressive measures to aid and assist in problem resolution
• Provides leadership and motivation to the entire administration and delivery team to ensure that the client's needs are met
• Partner with a project manager to keep the project team, management and operations informed of project schedules, budget, scope and project risks and takes efforts to manage and minimize project risks
• Effectively manage multiple priorities
• Lead and facilitate meetings with internal resources and client meetings
• Work with subject matter experts to support deliverables

• Clearly and concisely articulate project or program structure and goals
• Cultivate and nurture new and existing client relationships with the account