Learning and Development Manager

Company and Role Overview

Learning and Development

• Implement company and hotel orientation and training programs.
• Research and recommend internal and external learning programs aligned with business objectives and employee needs.
• Conduct training needs assessments and develop or outsource learning programs.
• Deliver learning programs and evaluate their effectiveness.
• Develop and deploy property-specific training programs.
• Become a certified trainer in all Human Resources training modules.

HR Strategy and Employee Support

• Support coaching, counseling, recruitment, engagement, training, onboarding, benefits, hiring, and retention activities.
• Assist with reward and recognition programs and training strategies.
• Support activities with the Employee Housing Manager.
• Answer questions about employee benefits, planned benefits, vacation, and related matters.

Knowledge and Capabilities

• Be familiar with manpower planning processes and have good knowledge of compensation and benefits practices.
• Understand and comply with termination processes and unemployment compensation.
• Be able to train, motivate, evaluate, mentor, and direct employees and managers.
• Be able to supervise, engage, coach, and mentor department trainers.
• Maintain staff and guest confidentiality and accept responsibility for the actions of others.

HR Administration and Compliance

• Compile and distribute turnover reports to the Senior Management team.
• Enter wage information and changes into the HRMS.
• Prepare recruitment best-practice training and conduct prescreening interviews.
• Respond to training analyses, maintain training logbooks, and complete yearly training audits.
• Monitor Workers Compensation claims and complete injury reports.
• Ensure compliance with HR and related security operating procedures.