greenhouse
Lead Technical Support Engineer
Netradyne
Bengaluru, IND
Full-time
Senior · 6+ years experience
Onsite
Discovered 3 weeks ago
SQLPostgresMySQLServiceNowJIRASalesforce
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
SQLPostgresMySQL
Role Overview
Lead Technical Support Engineer acts as a key first‑level liaison between Netradyne and our customers. In this role, you will be responsible for diagnosing and resolving technical issues reported by customers while collaborating with cross‑functional teams to ensure timely and effective resolutions. You will directly engage with customers to troubleshoot in‑field hardware and software issues related to Netradyne’s connected vehicle platforms.
This position plays a critical role in ensuring customer success by providing prompt and accurate resolutions to customer‑reported issues and service requests. The ideal candidate will have strong English communication skills, excellent customer‑relationship abilities, and prior experience supporting international customers (US or UK preferred).
As a 24x7x365 operations center, we require candidates who are flexible to work in any shift based on business needs, including weekends (Saturday and/or Sunday)
Key Skills for This Role
SQLPostgresMySQLServiceNowJIRASalesforce
Full Job Posting
Job Summary
Lead Technical Support Engineer acts as a key first‑level liaison between Netradyne and our customers. In this role, you will be responsible for diagnosing and resolving technical issues reported by customers while collaborating with cross‑functional teams to ensure timely and effective resolutions. You will directly engage with customers to troubleshoot in‑field hardware and software issues related to Netradyne’s connected vehicle platforms.
This position plays a critical role in ensuring customer success by providing prompt and accurate resolutions to customer‑reported issues and service requests. The ideal candidate will have strong English communication skills, excellent customer‑relationship abilities, and prior experience supporting international customers (US or UK preferred).
As a 24x7x365 operations center, we require candidates who are flexible to work in any shift based on business needs, including weekends (Saturday and/or Sunday)
Key Responsibilities
- Troubleshoot and resolve customer-reported issues via phone, chat, and remote tools.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Netradyne
Technical Support Manager
Bengaluru, IND
Discovered 3 days agoFull-time
Founding Product Engineer
San Diego, USA
Discovered 1 weeks agoFull-time
Strategic Account Executive, Mega
, USA
Discovered 1 weeks agoFull-time
Founding Product Engineer
San Diego, USA
Discovered 1 weeks agoFull-time
Account Executive, Mid-Market
San Diego, USA
Discovered 1 weeks agoFull-time
Senior Business Process Manager
San Francisco, USA
Discovered 1 weeks agoFull-time
Product Manager
San Diego, USA
Discovered 1 weeks agoFull-time
Senior Product Operations Manager
San Diego, USA
Discovered 1 weeks agoFull-time