Lead Data Center NOC Engineer

This position may be performed remotely in the U.S.

The Greater Seattle Area is strongly preferred, given Armada's operations and the collaborative nature of the role.

What You'll Do (Key Responsibilities) Shift & Operational Leadership: Act as the senior technical lead on shift, guiding and supporting L1 NOC technicians.

Serve as primary escalation point for incidents until resolution or handoff to L3 Engineering.

Lead shift handovers, prioritization, and operational decision-making.

Mentor and coach junior NOC staff and support onboarding.

Represent the NOC during cross-functional incident bridges.

Incident Command & Reliability: Serve as Incident Commander for medium to high-severity incidents.

Own end-to-end incident lifecycle: detection, triage, mitigation, communication, and resolution.

Drive root cause analysis (RCA) and corrective actions for recurring issues.

Ensure high-quality, executive-ready incident communications.

Continuously improve MTTR and operational reliability.

Infrastructure & Data Center Operations: Monitor and troubleshoot physical infrastructure using PLC, BMS, and DCIM platforms.

Perform health checks on UPS, PDUs, generators, CRAC/CRAH systems.

Troubleshoot MEP-related issues and coordinate maintenance and remote hands.

Support modular, containerized, and micro data center deployments.

Enforce physical and logical security policies.

Networking Operations & Troubleshooting (L2): Monitor and troubleshoot switches, routers, firewalls, and edge connectivity.

Perform L2/L3 troubleshooting (VLANs, IP addressing, MTU, routing fundamentals).

Validate fiber/copper connectivity, optics, link status, and redundancy paths.

Troubleshoot VPNs and secure remote access solutions.

Escalate architecture or design issues to Network Engineering (L3).

Tooling, Runbooks & Automation: Use observability and ITSM platforms (Grafana, Zenduty, ServiceNow, Jira, SolarWinds).

Own and maintain operational runbooks, SOPs, and escalation procedures.

Improve alerting quality, dashboards, and noise reduction.

Support automation, reporting, audits, and compliance requests.

Collaboration & Change Management: Partner with Engineering and Product teams.

Participate in change planning, execution, and post-change validation.

Identify operational gaps and drive continuous improvement initiatives.

7 + years experience in NOC, data center, or infrastructure operations.

Demonstrated experience leading incidents or technical shifts.

Strong hands-on experience with DCIM/BMS platforms (Distech, Schneider, RadixIOT).

Advanced L2/L3 networking troubleshooting experience.

Solid understanding of power, cooling, and monitoring systems.

Ability to interpret electrical one-lines and network diagrams.

Comfortable with shift work and on-call rotations.

Preferred Experience and Skills Certifications: CCNA, JNCIA, CDCTP, CDCP, or equivalent.

with edge/remote connectivity (VSAT, LTE/5G, Starlink).

Familiarity with Linux/Windows server environments.

Basic scripting (Python, Bash, PowerShell).

For U.S.

Based candidates: To ensure fairness and transparency, the starting base salary range for this role for candidates in the U.S. are listed below, varying based on location experience, skills, and qualifications.

We use a geographic pay structure based on cost-of-labor markets.

Tier 1 (e.g., SF Bay Area, NYC, Seattle): $144,715 – $180,890 Tier 2 (most U.S. metro areas): $125,840 – $157,300 Tier 3 (other cities): $119,548 - $149,435 Final compensation will be determined by experience, scope, and level, and may vary from the posted range.

In addition to base salary, this role will also be offered equity and subsidized benefits (details available upon request).

Competitive base salary and equity Medical, dental, and vision (subsidized cost) Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA) Retirement plan options, including 401(k) and Roth 401(k) Unlimited paid time off (PTO) 14 paid company holidays per year #LI-AB1 #LI-Remote Compensation $125,840 — $157,300 USD You're a Great Fit if You're A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you Equal Opportunity Statement At Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time. Unsolicited Resumes and Candidates Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees.